I have used Service master a number of times over the past 10 years after my neighbor recommended them. Every time I have been very pleased with the result – the carpets were rejuvenated, with even stubborn stains removed. Our upholstery looked brighter, and the house had a lovely clean smell. In January the cleaner arrived during our first snow of the season, right on time and was very careful to protect the house from the snow and cold air. The cleaner has always been very polite and pleasant, and gave us tips for maintaining our carpets. I wouldn't hesitate to recommend Service master to my friends and neighbors.