Please...if you go to Sephora, NEVER speak with anyone but Pat. Don't even call if you aren't sure she is there. The rest of the employees are terrible. I went in looking for help with oily skin, and was ignored for probably 15 minutes. I finally approached a male with dark hair, who was working in the store. He seemed irritated and bothered by the fact that he had been approached. I explained my issue. Before showing me any product, he asked what cosmetics I currently use. Some are cheap, some are expensive. When he heard the list, he literally walked away from me without saying anything. Pat finally found me wandering around in the back of the store, and helped me immensely. She listened, then described several products which she thought would be of use. She gave me samples to try, and told me to call or come in should I need further assistance. She is a retired aesthetician, by the way, and really knows her stuff. Today I decided to check in to see when Pat would be available for further consultation, as I have decided which products (from the samples) to purchase. The person answering the phone was VERY unprofessional, did not want to tell me when Pat was working, asked me what I wanted with her, would not give her own name...the entire staff, in my experience, save for Pat, is just HORRIBLE. There are tons of people who would make up for what I would spend in that store, and assuredly would spend more money in there than I could, but if you value your dollar AT ALL, please see Pat for any future needs at Sephora. DON'T WASTE YOUR TIME WITH ANYONE ELSE.
Pros: Pat is great. Very professional, knowledgable and helpful.
Cons: ***EXCEPT FOR PAT***...horrible horrible cust service
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