Quality 0 / 3\r
We went there for my wife to have her annual checkup. My family is new to the Round Rock community of Forest Creek, so we looked online for reviews to choose a good local dentist. Dr Mysse had good reviews and reportedly worked well with children. That was one of our criteria since we have a 2 year old. What a mistake! To give a little background, Eva is 5' tall and 103 lbs. First we were told to come early to fill out paperwork. We arrive 30 minutes early to be sure and find the office. We completed the paper work quickly along with insurance documentation. However, we were still made to wait an hour after her appointment time before the hygienist tok her to a chair ...(1.5 hours total). My wife told the dentist that her teeth seemed generally a little sensitive and wanted to make sure she had no cavities, etc. They did a thorough set of X-rays and said everything was fine. As Dr Mysse started a routine cleaning, Eva told him it was hurting and asked that he take it easy. He said OK, and continued. Eva squirmed and tried to take the pain but he continued as if he didn't see her pain. Finally, screaming, she touched his arm to let him know she needed him to stop. Dr Mysse, immediately threw a fit. Without apologizing or considering that she was in pain he told her that he could not treat her because she had touched him. It seems strange any Medical Professional would feel fine with causing her to squirm and yell. At the same time he was upset and concerned that this tiny woman might touch his arm when he didn't slow down or stop hurting her despite screaming in pain! Dr Mysse rudely picked up her purse without asking permission, dumped them in her arms and told her to leave. He then turned his back and stormed away. We looked at his staff perplexed and they just shrugged and said we had to leave the office. On top of this, Dr. Mysse attempted to bill the insurance company as if he had completed a full dental cleaning instead of the 1 minute exam and cleaning of 2 teeth that he had performed. Despite his previous years of experience, I can't imagine letting him touch any children or any adult for that matter. It is not like my wife, son and myself haven't seen other good dentists in the past. Dr Mysse clearly has issues performing his work professionally! Regardless of whether he was having bad day, this is totally unacceptable behavior. Judge for yourself if this is the dentist you want to visit but you have been given a fair review of our experience.