Air Experts Heating & Cooling

4.9
61 reviews
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id: 29857663
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2730 Rowland Rd Ste 101
Raleigh, NC 27615

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(919) 504-2499
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Best

Thank you for the quick turn around time and detailed report.

Worst

I have a leaking coil diagnosed by another company. Unfortunately, the first company could not do the repair as they were not an authorized dealer. I called Raleigh Heating as t...

Watch out for hidden fees 8/31/2018

I have a leaking coil diagnosed by another company. Unfortunately, the first company could not do the repair as they were not an authorized dealer. I called Raleigh Heating as they are authorized and the person the phone said it would be a $99 diagnostic fee. I scheduled the appointment. Two guys came out and took a quick look and said the unit is leaking refrigerant. They then stated it would be another $135 fee to diagnose where the leak was coming from. This fee took me by surprise as I thought the $99 diagnostic fee was for 'diagnosing' the system. Apparently not. When making the appointment, they should disclose there may be additional fees. This was never done in my case. Regardless, I paid my $99 fee, kicked them out (this was not the repair guys fault - more so on management who they contacted) and will give the business to another company who plays fairly. Raleigh heating lost a $3000-$4000 job because they felt like nickel and diming a potential customer. more
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Great and prompt service 8/21/2018

Thank you for the quick turn around time and detailed report. more
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Woodlawn Subdivision 8/16/2018

Our technician, David, was very focused on the maintenance task and still took the time to explain what he was doing throughout his visit more
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Excellent Service provider 8/7/2018

Very very hot day - much more complicated situation - the technician was thorough, very skilled and competent. He diagnosed the situation, offered viable options for takng care of things in a timely fashion. more
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Raleigh Heating and Air 7/26/2018

We have used Raleigh Heating and Air for many years. We have always had wonderful techs do the maintenance checks. They are professional, knowledgeable, courteous and very efficient. Our tech Matthew was pleasant and even liked our nosy dog! ?? more
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Torrie Jones 7/13/2018

Fantastic service. Thanks Torrie! more
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Excellent Service 6/13/2018

Thank you!! more
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Yearly Spring Maintenance on HVAC equipment in our house 4/30/2018

Lucas Rosenstrauch is a very skilled and knowledgeable technician. He performed the maintenance required noting all the issues that needed attention. He was able to fix one of the problems on site and had recommendations for other repairs. Cost for the on site repair was very reasonable. more
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Review 4/9/2018

Professional and courteous. Good work experience. more
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Great Service / Great Team 1/4/2018

Everyone was great! I am very happy that I went with Raleigh Heating And Air. Everyone was courteous and helpful. They work hard the installation, sales and office personnel and I want the team that helped me to know how much I appreciated the service provided. more
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Preventive Maintenance 12/7/2017

Riggs was nothing but professional. He called to let us know when he'd be there and showed up on time. He checked out our units and provided input on things we could do to improve our situation without pushing anything on us. I'd recommend Riggs in a heartbeat. He even put up with our dog loving all over him! more
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Replacing Gas Pack 11/8/2017

The associates at Raleigh Heating & Air were very responsive to all my inquiries. I was not familiar with this type of heating unit and they were great at explaining how it worked. I had a lot of questions about the installation and the team that was assigned to me were great about explaining the process. I was extremely pleased with their services more
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Inspection 10/28/2017

Was very professional on time manners and dependable, feel like been served. high likely to recommend, schedule time work very well for me. more
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Heat maintenance 10/25/2017

Kevin arrived on time, performed the heat maintenance on my unit in a reasonable amount of time. He was courteous,efficient and pleasant answered any questions we had. more
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Great service 10/24/2017

Always curtious, on time & fair. Been doing business with Raleigh Heating & Air for at least 12 years more
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Outstanding Service and Attention to Detail 10/24/2017

Raleigh H&A replaced the heating and A/C units on the second floor of our Raleigh townhouse. They did an outstanding job on all facets of the job from evaluation and recommendation to installation and clean-up afterwards - we would highly recommend them for installation work as well as annual maintenance, which they do for us as well. more
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Professional and Courteous 9/1/2017

I have dealt with several employees from Raleigh Heating and Air, and everyone has been wonderful, professional and upstanding. Kevin Raben was my technician today and he was very knowledgeable and respectful of my family's needs. more
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Great job 8/24/2017

All I can say is great job on resolving all of my issues. Tim Steed is a top notch tech. more
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Thank you! 6/22/2017

Raleigh Heating & Air was extremely friendly, answered all of my questions. At the start of the install they brought in sales and even the president of the company! That's how dedicated they are to high quality work. Thank you so much to Dewayne, Scott, Andrew and Doug! more
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broken A/C and maintenance 6/21/2017

I appreciated their dedication to fixing the problem as simply as possible. And they were very nice! more
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