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Pride Plumbing Services, Inc

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2425 Brighton Henrietta Town Line Rd Suite B
Rochester, NY 14623

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(585) 271-7150
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Plumbing

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Home & Garden

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Construction & Repair

Reviews
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Best

Plumbing failure is always stressful and often urgent.. When Ross (owner) answered the phone on a Saturday afternoon he resolved the stress with great demeanor and clear words. Br...

Worst

Glad I found THESE plumbers. 11/23/2014

Plumbing failure is always stressful and often urgent.. When Ross (owner) answered the phone on a Saturday afternoon he resolved the stress with great demeanor and clear words. Brian arrived three hours later and solved the emergency; a waste line plug about 60 ft out. He ran the auger twice 3inch and 4inch. About an hour and $400 later we can take our plumbing for granted again. Nice clear assessment, he cleaned up after the job. He also glue the cleanout extension back on that our home builder forgot to do. more
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Excellent 4/2/2014

Thank you Pride Plumbing! I am a first time customer and am very pleased with the overall service and experience. Steve is professional and knowledgeable. more
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Outstanding Job ! 3/27/2014

We called Pride Plumbing to repair a broken sump pump that was running continuously and over-heating. The licensed plumber arrived approximately 30 minutes later. He was very courteous and professional and did an excellent job installing our new American-made sump pump and back-up pump systems. We would highly recommend Pride Plumbing. more
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Saturday sump pump repair 3/1/2014

Who wants a plumbing problem on a Saturday? No one, but, if you have one call Pride! I went downstairs at 8:30, noticed a wet basement and thought it might be the sump pump. I called a few places, and Pride was the only place that said they could come promptly with a fully stocked truck to make a repair. Steve showed up by 10:15 and was done installing a new sump pump in a little over an hour. He was neat, clean, knowledgeable and polite. He even brushed the water off the basement floor when he finished. He showed me the pricing book and accepted the yellow pages coupon. I have found my new go-to plumbing service. Thanks! more
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Greata Service 1/8/2014

Steve was courteous prompt and got the frozen water line thawed out and functioning quickly in the worst of conditions. It was 8 degrees outside and he was laying under a modular temporary building doing the repair that serviced two bathrooms a kitchen and a Science room. Thanks for a job well done. more
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Awesome! 12/5/2013

Keith arrived on time, replaced my hot water tank, was very personable and did exactly what I needed. As I am a senior citizen, this is very important. more
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Great Service 11/15/2013

The service was great and we will use Pride for any future jobs. more
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Very Impressed. Excellent Service-Responsive & Professional 11/4/2013

I found Pride Plumbing online when I was looking for a plumber with excellent reviews. After reading several positive customer reviews I gave them a call to assist with a leak behind our kitchen sink. We called them on a Sunday and they immediately picked up the phone and we discussed the issue. We were offered the option of them coming on Sunday (for an additional fee) or first thing Monday morning. The man on the phone said we would be fine to wait and to minimize use of the sink until then (our choice, but he was willing to come Sunday if we wanted). On Monday, Steve Clark arrived and was courteous, took the time to explain the issue and it was clear that he had a great deal of experience with similar issues. The leak had caused some mold damage so he referred us to a mold remediation service that he trusted. He knew we had a toddler in the home and encouraged us to have it checked out and thoroughly inspected. I felt we were in good hands and was happy to have the issue fixed less than 24 hrs later upon discovering the leak. I will definitely use them again in the future. more
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Quick response and left no mess 10/2/2013

It is so nice when a contractor treats seniors well. My 81 yr old mother noticed a leak over the kitchen sink at 5:00 pm, put a call into Pride and received a return call at 6:30 pm. They said they would be there between 8 am and 10 am the next morning and they actually called at 8 am to tell them that they would be there at 8:30! They found the leak in the upstairs toilet and fixed it, did some additional requested work and answered all their questions- extremely polite and competant. They also cleaned up the area so there was no mess. Will recommend them highly ! more
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shower clog 2/21/2013

excellent service. explains everything and does excellent work. more
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Perfect service and installation twice in 24 hours! 1/4/2013

The day after Keith installed our new hot water tank, our toilet broke. Pride Plumbing responded again with excellent service. Keith gave a detailed and understandable explanation of the repair then reviewed our options without any sales pressure. Once again, he had the perfect replacement available on his truck and our toilet was installed without delay. It is so nice to find and support such a wonderful local business. We have struggled in past years to find a plumber we could trust. How lucky I feel that I came across their ad in the yellow pages. Even our teenage son was impressed. Hot water and a toilet that flushes all in 24 hours! Many, many thanks again Keith and Ross! We will certaintly be recommending you to all of our friends. more
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Superb installation of hot water tank 1/4/2013

Starting the new year with no hot water was not ideal, but we are delighted to have found such a wonderful plumbing company. Keith was at our house within hours of our call. We thought we might have to special order the tank, but Keith had it on his truck. Very reasonable price, excellent service-very meticulous and polite- could not ask for any better. Such a pleasant experience! Many thanks! more
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Great Customer Service. A pleasure to do business with. 11/28/2012

Ross & Keith were very friendly and accommodating to us for the plumbing work we had done at our home. They were prompt. Always there when they said they would be. Always courtious on the phone and in person. Did a great job, cleaned up their mess and even got along with our dog!!! Their price was very reasonable. We would recommend Pride Plumbing to anyone we know that is looking for a great plumber. Thanks to Ross & Keith for a wonderful experience working with your company. more
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Fantastic! 10/3/2012

We currently own a townhome in Rochester that is not selling and live in Florida. My Mom was visiting the area for work and agreed to meet a rental agent for us. While there she discovered a leak in our kitchen. Of course, we don't live there any more and neither does my Mom. I called at 2:30 to see if there was any way someone could come out today since we didn't have any other options. They were there by 5, took care of the problem, my Mom said they were very courteous. And they didn't charge us an arm and a leg for coming on such short notice. Absolutely fabulous experience and I'm so glad I called them. Highly recommended. more
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the serivce provided by Mr. Clark was excellent 11/11/2011

I don't usually write reviews but this was such a refreshing experience that I had to let others know - I have become used to no one returning calls or showing up when scheduled and this did not happen with Pride Plumbing - My call was answered, an appointment was set up and Mr. Clark showed up on the date of the appointment and called 1/2 hour before he was to arrive as he said he would - he went over any concerns he had and gave me the option of having the repairs done that day which is what I chose to do - what I expecially liked was the thoughtfulness about calls and showing up as scheduled - it made me feel that my business and time was important - I was very pleased and would highly recommend Pride Plumbing more
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Perfect! 10/29/2011

I was extremely pleased with the exceptional service i received. It is apparent that Ross and the gang care about doing the job right, rather than just making a quick buck. more
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Excellent Customer Service 10/27/2011

I sent in a request for service on the website and received a call the next morning at 8:00am. Service and follow thru were fantastic. I will refer to family and friends. more
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Owner Message

  • About Pride Plumbing of Rochester Your Licensed Neighborhood Plumber We care about our customers at Pride Plumbing of Rochester. You can expect top-quality service and products because we pride ourselves on our ability to provide you with the best plumbing experience possible. Our vision is simple: to provide the highest value to each customer until they are completely satisfied. We know your time is valuable, so we are also quick and efficient.

Additional information
  • Hours: Mon 07:00am-04:30pm, Tue 07:00am-04:30pm, Wed 07:00am-04:30pm, Thu 07:00am-04:30pm, Fri 07:00am-04:30pm
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