Phoenix Clothing Store

Am giving one star for entertainment value of the resident fox terrier. The staff ( all two of them) was standoffish,and ignored both my friend and me. They LITERALLY did not speak to us, other than to curtly reply to my inquiry about the dog, and I had to ask twice. I wondered if the woman behind the counter was deaf. Nope, just rude (think feigned hauteur). When it became quite obvious that we were being viewed as a waste of oxygen and not worthy of her /their elitist attention, I asked to borrow a pen or pencil so that I could write down the brand name of the shoes I was admiring. I could tell that she wanted to refuse or state that she didn't have one, but there was a pen cup next the register.She glanced through the meager contents of her pen cup, and withdrew the filhiest, scroungiest pencil she could see, and handed to me. It had barely a nub with which to write, but I was determined. I noted the brand, handed it back, thanked her, and we left- sans shoe purchase. Oh, and the shoes ? Found 'em at Zappos, and ON SALE ! SCORE- one bargain for me and ZERO MONEY for the rude shop keeper. Regarding the below remarks concerning kid products or services, or wait times, I don't think it would be advisable to take a child in, she'd probably ask you to leave after your kid discovered that they could make a lovely tent/ fort out of any of the garments ( they were ENORMOUS), and no, there wasn't a wait time, as there was NO ONE ELSE in the store- gee, can't imagine why.... more

The Phoenix is one of the most unique boutiques I have ever entered. The staff is very helpful and helped me navigate through the merchandise... they were able to select so many items that worked for me, I ended up having to leave a few items behind for another day! (I will be returning in the next week or 2 for these items as I cannot shake them from my mind!) For those looking for a deal, The Phoenix has an entire store devoted to sale items just three doors away from their main location-- there is a LOT to choose from and some GREAT FINDS in there! If you're looking for something different that is quality, shop here!! more

wonderful place to shop and find all kinds of treasures and get that one of a kind look more

Good: excellent service that you don't find in stores any more,incredible selection of clothing and jewelry and always something fun and unusual that the staff puts together. Bad: nothing. Improvements: nothing. Other: worth the visit. we love htis place. more

Although I'll admit this store has wonderful clothing, I bypass it every time I'm in Carytown. The owner is extremely unpleasant if she doesn't think you have an endless bank account. And all the merchandise is indecently expensive. I don't mind paying more for unique, well-made items, but these prices are ridiculous. Carytown has so many cool & interesting stores, so don't waste your time in this one more

I have been shopping at The Phoenix for many years and have always found the women working there very friendly and helpful. Sometimes I buy and sometimes I do not; but I have always been greeted as I enter the store and receive helpful but not overbearing attention. The clothes are wonderful and truly unique --you will not find anything like them in Richmond. My only wish is that the prices were lower so that I could afford more! more

Want to feel like Julia Roberts, pre-hooker makeover? Head down to The Phoenix! I have been into this store and ignored countless times, but for the first time ever, I was kicked out. As I was browsing with my friend she took a phone call, so we intentionally moved to the back of the store to be less disruptive. We were back there a few minutes, about to conclude the conversation, when an employee came up to us and informed us that we needed to leave to keep the area clear for customers...which I would have understood if they were busy. However, aside from one woman in the dressing room, we were the only other customers in the store. Honestly, I don't understand how this business survives in an already struggling economy. They seem to size people up as they enter the doors and treat them accordingly. Check out any of the other stores in Carytown, they have unique items and much friendlier employees more

I LOVE this store!!! Where else in the country can you go to find such wonderful clothing in one little store? and the owner and the sales staff are just magnificent....you do not need to go to nyc ever again-just save your money and go to the PHOENIX! more

a great place to shop for those that like individual attention and that appreciate quality and clothes that last..i have been shopping here for 20 years and i still love everything i have bought...worth the price and MORE!!! more

The Phoenix does have the occasional sale during which you can get some really unique pieces for a bargain but most of the time the prices are pretty high -- however if you're looking for something special this is a great place to go -- The management isn't as good as it could be but the rest of the staff is friendly and the location on Cary Street is wonderful more