I have been shopping at this store for four years for my kids. Went there the other day an experienced one of the rudest sales people.
Started when we walked in - Cheerfully said Hello to the Sales Clerk who's only response was ""What are you here for?"" I responded that we needed ballet shoes. Sales lady said again ""For what?"" (rude & abrupt). I began to explain for what class & she again abruptly interrupted and said ""For which one?"" (Apparently she was referring to which of my daughters). I reached over & put my arm around my daughter & said her name as I did this - then Sales gal wanted to know her size. I explained it had been a while so I'd like to have her measured. Gal completely ignored this; told my daughter to sit down & take off her shoes & socks; grabbed my daughter's shoe to look at it's size; gave her some nylon hose cut offs & told her to put them on; then quickly disappeared to get the shoe (completely ignoring my request to have my daughter's shoe measured). While she was in the back rm I pulled the shoe measurement object out & began measuring my daughter's foot. Then the gal came out with a ballet shoe & I asked "" what size did you get her? I had wanted her foot measured..."" She rudely replied ""we go off their street shoe size - I got her a 13"" - I showed her that my daughters foot was right at a thirteen & she would clearly need a 1 - gal ignored this & again stated ""we go off street shoe size!"" At that I said to her ""you are being very rude - actually from the moment we came in here you've been very rude."" She responded she didn't think she was being rude; so we left the store.
Because of this lady, I will never shop at Penny Robin again & I have told everyone I can about my experience.
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