My dogs are clean, happy, their fur is shiny, less shedding, their skin isn't dry...we've been using them for years. Anya, the owner, is very organized and can keep track of any kind of bathing schedule you need...she'll just cal you a few days before to confirm your time. The dogs love to get bathed now..they get a little snack at the end too! They can handle all kinds of dogs, even my 140 pound mastiff (i'm not really sure how they get him into the tub without a crane) but 45 minutes later he comes out bouncy, clean, smelling great and wearing a big bow around his neck! They really take their time and are very thorough. I have never been dissapointed with pampered pets.