Paitson BROS Heating & Air Conditioning

5.0
121 reviews
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id: 27300231
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1200 Wabash Ave
Terre Haute, IN 47807

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(812) 645-2706
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Best

We are happy to recommend Matt; he was such a pleasure to work with. His knowledge and trouble-shooting expertise gave us much confidence in resolving the frustrating issues with ...

Worst

All reviews seem positive

Furnace Diagnosis and Repair 2/3/2016

Brant arrived when the dispatcher said he would, was polite and courteous, explained what he was doing when I asked him, and made a quick and accurate diagnosis. He offered a deal to get a summertime service for a discount if I prepaid now, which I did, but did so with no pressure - just made an offer to me. I will call Paitson's again for HVAC service. more
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Service was absolutely great! 1/20/2016

Service was absolutely great! Matt was a very nice and efficient young man. He checked over everything in a timely manner and was very pleasant to talk to. He was very nice. more
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Matt Wadsworth 1/20/2016

Matt arrived on time he was very helpful and friendly. He is an awesome representative for your company. more
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Pleasantly Pleased! 1/14/2016

Matt was very professional and also very nice. I told him what happened and he knew pretty much what was wrong. He gave my husband, who just happened to call from work, and I the prices and what that covered. He checked everything out and came inside to tell me what was wrong and went over the prices again. Matt explained it very clearly to me and he answered all my questions. He put covers on his shoes so as to not track in which I appreciated very much. He was fun to talk to as well. He fixed the problem and checked it out and I felt so much better knowing that I didn't have to worry about heat that we will need in the next few days as it will be very cold. I called in the morning and the problem was fixed by the afternoon on the same day! Yah! The office was very good as well so this was a very good experience. Thank you Paitson Bros. more
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Furnace repair and cleaning 1/12/2016

Sunday the furnace decided to take a break. Would come on for about a minute, turn off and refuse to anything else. A recurring and known issue with our furnace, due to flame detector failure as buildup occurs. Bailey was here 30 min. after initial call. He called to give an estimate for arrival, then called a second time to update that due to being stopped by a train (as to be expected in TH). Got here, fixed the issue, and then went ahead and did our Plan C tune up a bit ahead of schedule. Good work, on time, kept up to date, and kept me informed. more
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good service 1/10/2016

Routine service was quick and efficient. more
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Scheduled service and repair 1/8/2016

Eric performed the scheduled maintenance quite professionally. He then asked me to describe the symptoms of the problem with the humidifier. He confirmed that the problem was as described and proceeded with a disciplined troubleshooting. The cause was traced to an installation error that he competently repaired. At all times Eric was quite professional with his work and his interactions with me as I described the problem. It was a pleasure having him on the job. more
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My Opinion of Paitson Bros. 1/6/2016

Looking for a company to service our home's Heating and Ac. I had called and visited four different companies. I ranked each by the following factors: Politeness Pricing Neatness My feeling of their competence Service agreements Paitson Bros ranked highest in all the above said categories. As a result I chose them as my service provider. At the time of service, I found, Bailey Piland, the technician of Paitson Brothers was polite and conscious of cleanliness while performing all 20 point checks on our heating system. I received a full description of our system, which I had not received by the building contractor, and a hard copy of the result of the system check. I noticed the high quality work being performed and determined quality was first in the technician's mind. I recommend Paitson Bros more
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check of furnace 12/17/2015

Brant was fery friendly and did an excellent job of checking the furnace, changing the filter and asking if anything else was needed. more
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Very Informative 12/17/2015

Bailey is a good guy, he was very nice and very informative. more
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Very good service 12/17/2015

Brant McNeill provided very good service. more
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Winter service 12/17/2015

Matt W. made his first visit to my home. He was friendly, efficient, and thoroughly professional in every way. Over the years with Paitson's, that's what I've come to expect. more
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Paitson Bros. 12/16/2015

Matt is a nice guy. He knew what he was doing. Never any trouble since moving here. more
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Professional and polite 12/15/2015

Brant arrived a little late, but the service was excellent. more
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Great service!!! Highly recommended 12/14/2015

Excellent service! Very friendly and gave us a full rundown of everything he did when servicing our furnace. Also offered good advice to regulate heating our home through winter. more
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An angel from heaven! 12/14/2015

Yesterday, I called the office and reported that I had some concerns about our unit that your company installed in our pool house. Within and hour, Bran Mcneill arrived and completely resolved the problem....which wasn't really a problem, but an instructional thing. He very patiently explained the function of our unit, and asked about our contract with your company for overall maintenance. He stated that we should have had maintenance coverage for all of our property from the installation of the pool house unit. He called the office, resolved the contract issue and proceeded to not only service our pool house unit, but also our home unit. He is truly an angel from heaven, because we were unaware of all of the things that we had been entitled to. We were ignorant of it due to miscommunication. He is a true professional,and an asset to your company. Good Job Brant. You are welcome back into our home anytime, especially since we know now that we have a care contract with Paitsons until November of 2017. Please make sure Ethan sees this. Thanks. The Pressleys. more
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Stick with Paitson Bros. 12/11/2015

My husband always said stick with Paitson Bros. They have taken care of me for a long time. I called with no heat and Daniel came right out. He treated me like a young person and not an old person like I am. more
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Professional and efficiant 12/11/2015

Brant was very willing to answer every question that we had. He provided accurate information and was very professional. I highly recommend Brant if you expect a high level of service. Thank you! more
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Wonderful service 12/10/2015

Bailey was so polite, he put in new smoke alarm batteries for me! You may not want to send him back again though because I think I'll keep him! He didn't talk too much but he talked enough and didn't try to tell me everything he knows. I liked him very much. I think he did a very good job. more
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No complaints 12/9/2015

Very pleased with the service provided by Brant. He completed his task in a timely fashion. And explained everything in detail. A very good job. more
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