We are complete idiots when it comes to computers, routers, networks, ISPs, ABCs, 123s, you get the idea, at my house. We have three computers and high speed internet and when we didn't know why we couldn't connect to the internet we freaked out. And then called PC Fix. The guy on the phone was so helpful, and kindly understanding how inept I was at the situation, and helped me to troubleshoot before setting me up with an appointment. Jay came to the house (the next day!) and with a couple of clicks, a new router, some helpful tips and tricks, we were all set up and ready to go (and much safer to boot)! They charge $50 bucks to show up at your door and then $1 a minute there-after. He charged us for 45 minutes, but he was definitely there much longer, and gave us his card so we could call him directly if anything happened after he left, and made sure we were happy!