On a recent quiet Sunday evening, two friends and I visited N. & E. for a birthday celebration. We are all former servers and are the kind of guests you want in your section--friendly, low-maintenance and big tippers. However, we do have our standards and Nick and Eddie set a new low. Our server, Jaed, seemed disgruntled when she had to break away from her conversation with a co-worker to toss us some menus. She was clearly annoyed that my friend had chosen to sit at the place where the 4th table setting had been cleared; this would now require of her the arduous task of moving the silverware. An inquiry about a cocktail menu was shut down with a clipped, ""We don't have one."" When we dragged out of her that the bartender was doing a special lemon sage martini that night, she rolled her eyes and slouched away to place the order. Minutes later, we saw two of our drinks appear on the bar...and sit there. Eventually, she brought our now-warm drinks over to us and informed my friend that the bartender was out of sage, so he couldn't do the martini. She acted surprised when my friend asked for a different drink; I think she expected my friend to accept that she'd had her chance at a cocktail and she'd blown it. When the replacement drink finally arrived (the club soda that was ordered, too, never made it), we ordered the baked gnocchi from the appetizer section. Offended again, Jaed's monosyllabic, eye-rolling response was, ""That's not on the menu anymore."" When we pointed to where it was listed, she literally grabbed the menu out of my friend's hand, stalked over to the bar and pulled out another one. When she handed it over, she said, ""You had the old menu,"" as if this was somehow our wrongdoing. Clearly, at this point, we had decided that we were not going to spend our lovely evening out together with Jaed glowering at us the entire time, so we finished our watery drinks, paid the bill and headed for the door. But on the way out, I stopped to speak to the manager. I have several friends who own well-known Minneapolis restaurants and also worked in the industry long enough to understand how reliant owners and chefs are on the front of the house and what the customer experiences while there. On top of that, my husband and I had been to Nick and Eddie not long after it opened, had okay food but a fantastic server and at that time, I let the manager know on our way out how good our service was and how much we had enjoyed our evening because of it . I do understand that a good restaurant can have a bum server and that she may not accurately represent the vibe or the product, but in this economy, that's an expensive handicap for any restaurant to carry. So, I took the time to seek out the manager and let her know--very politely--that we had planned to stay for dinner but were leaving for another restaurant because of our server's rudeness. And here's where the the picture comes into focus...the manager's response to this customer feedback? She gave me one of those fake, pursed smiles and said, ""Have a nice time there."" THAT SAID IT ALL. Needless to say, I will never again give my business (or my discretionary income) to Nick and Eddie. And yes, this story has been repeated many times by the three of us...but with a very happy ending attached to it. We did take our business next door and had a wonderful evening at Cafe Lurcat. Lovely food, lovely service, and a tab that was more than we had planned to spend that evening but worth every penny. I have since steered several people looking for a special night out to Lurcat and am returning there myself this week. In this economy, I will continue to support local restaurants that appreciate my business and skip the rest.
Cons: Too Many to List
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