NW Sundance Services

I can't say enough good things about this company!\r \r I recently had NW Sundance Services out to give me a bid on re-pipe of my 60 year old home. I currently have old galvanized pipes and my water pressure is terrible. \r \r The plumber showed up on time and even crawled under my house to inspect everything. When he came out he had taken pictures of the plumbing so I could see the problem areas and he made me aware of some drain issues that I was completely unaware of. \r \r The other estimates I had didn't even go in the crawl space to look at anything, just gave me a price. I hired NW Sundance to do the work even though the price was a little bit more. My decision was solely based on the thoroughness of the plumber and level of competency he showed in explaining the process of what was going to be done. \r \r They finished the job on time and cleaned up and it was a seamless process throughout! Definitely give these guys a chance to earn your business and you won't be disappointed!\r \r -Charles more

NW Sundance Services came out over the weekend because my furnace was not working. It's not that cold during the day but at night it sure is freezing. They had no issues accommodating my needs and fixing my furnace all in the same visit. They were quick, thorough, and let me know what was found so I knew what broke. Will use again! more

I used this company to fix my furnace a week or so ago. They came out quickly and fixed the furnace in the same visit. The technician showed up on time and was courteous. I would recommend this company to my family and friends. Thanks NW Sundance! more

Used NW Sundance Services to fix my furnace last week. They were out very quickly and fixed the furnace in the same visit. The technician was friendly and showed up on time! I would use this company in the future and recommend them to my family members. Thanks NW Sundance! more

Used this company twice for unplugging a sewer line and had two different technicians. Both were outstanding - very professional and friendly. I had trouble with my phone line when making the appointment and the office was very understanding and accommodating. Prompt and professional! more

The city notified me of a leak between the meter and my house. My warranty didn't cover it but NW Sundance came out to look anyway. They gave me an estimate. It was a little higher than other companies I had talked to, but they actually came out and assessed what needed to be done, not just guessing over the phone. I now have a new water service and am pleased with the price I paid and service I received. more

Set an appoinment for 3 days out, but put me on the cancellation list. Called me the next day to give me a sooner appointment. The girl that called was understanding and polite. The technician that came out was a great guy and his apprentice was professional. Between the two guys, fixed my heating. Satisfied with the service I got. more

I had to open two service calls with my warranty company. Both were assigned to NW Sundance. One was for my heating and the other for the leak under my kitchen sink. NW Sundance made one phone call to schedule both appointments. For simplicity, I had them set the appointments for the same day and time, though it was two different service guys. The first guy arrived early but did give me a 30 minute heads up. The second guy for my heating arrived within the window I was given. Both guys were nice and knew what they were talking about. They answered all of my questions and made repairs. I was not at all excited to have to pay two service fees to my warranty company but it was worth it for the service I received. more

I found a leak at the faucets for my washing machine. The plumber arrived earlier than the time frame given but he did call half an hour before he arrived so I could meet him there. He was able to make the repair and be on his way within an hour. He even called my warranty company to add the leak I was having in my bathroom. He was professional. polite and knowledgeable. I will be using NW Sundance Services in the future., more

This company was assigned to me by my home warranty company for a leak under my kitchen sink. They called me to schedule and a plumber came out two days after i opened my claim. They gave me a 4 hour window of arrival but the plumber did call when he was on his way. He fixed my leak and gave me some estimates for some other plumbing issues that my warranty wont cover. I would recommend NW Sundance Service, but not my warranty company. more

I recently discovered that my heater has been running on emergency heat which was resulting in outrageously high electric bills. I called NW Sundance Services for an estimate. The guy showed up on time, was very polite, respectful and knowledgeable. He gave me options for repairs as well as replacements. I opted for a replacement for my heater and the heat pump outside. Two guys came back for the installation. I had a warm house by early afternoon. I am very satisfied and would recommend NW Sundance Services. It is hard to beat a free estimate and quality technicians, more

2 weeks ago I had a guy come out to my home to work on my hot water heater. I had an appointment set for between 8am and 12pm. The worker showed up on time and even called me to make sure I was up and ready for my day. When he showed up he was very nice and polite. As he was working he seemed very knowledgeable and involved with is job. It didn't take very long for him to find out what the issue was and he was more than happy to fix it for me, to make sure my family had hot water for us to take showers in the morning. Having 4 children you can imagine how important that is for us. The worker showed his empathy as he also had children and could relate to my situation. With the water heater fixed, the guy waited for a little bit to make sure the hot water was working. I thank you very much for sending this man to our rescue. Not only did he show he was professional he also showed me how a hard working family man should present himself. Thank you again. more

Do NOT use this company. I had requested someone to come out and unclog a slow drain in my bathroom through my home warranty company and was assigned to NW Sundance Services. I was automatically assigned to this company. I was given a window of 2-6pm. I received a phone call from the technician around 11am that day requesting to come out early. I said that I could not have anyone at my home until 2pm because that was the window I was given. The technician seemed angry and hung up on me. My mom was at my home at 2pm and I received voice mails from the technician telling me I was going to lose my appointment. Once the technician arrived at my house he was in an obvious bad mood. He used a snake in my kitchen and bathtub, messed with the pipes under the house and once he was ""finished"" I had about four inches of black water in my tub that was sitting. This has never ever happened. He scratched my kitchen sink with his snake, caused my pipes under my home to crack in several spots. He then called my mother ignorant and threw his gloves at her. She called his supervisor and was treated the same way. After all was said and done the technician said there was a ""foreign object"" in the pipes because he knew my warranty would not cover the work. There was no foreign object and I was without plumbing for six days. I was treated horribly and will never recommend this company. I asked my home warranty company to no longer refer this company and they said that they would not. This technician cause about $1000 worth of damages and caused problems with my overall plumbing. Luckily for me I was on the phone with my home warranty company for about three hours, but was able to get a second opinion with another company and they fixed all of the damages that NW Sundance Services caused at no cost to me. more

Worst company to deal with. I would not recommend this to anyone. Their plumber to help us with a leak but he wanted to charge me $760 for digging 1 feet of dirt. I had to call another plumber who took care of job very professional with 2 hours without ripping me off. I also want to add that NW Sundance ruined my house by digging too many holes in the walls. more

Do not work with this company. Rip Off! more

I had our fresh water pipe replaced from the street in. They did an excellent job explaining the process before they did anything. When all was complete the clean up looked great. I had other bids before excepting theirs. Their price was in the neighborhood and fair. I chose to use them because of the easy communication. I am very satisfied and would recommend them! more

Excellent service. Excellent service and advice. Went the extra mile to make sure the job was done right. Highly recommended. more

Dan showed up early to install a hot water dispenser. He was professional and cleaned up on time. Although the dispenser, supplied by me, was a very tight fit. Dan was able to come up with a work around without complaint and finished the job on time. Everything is working well. more

We had our furnace installed with a new 98% The whole process went smooth and the install looks verey professional. I cant wait to see the savings in the gas bill! Anyway, I would highly recommend this company. more

Just had one of their plumbers out to our home and I must say I really appreciate the time and attention the plumber gave to our problem. Our warranty sent them out to fix a toilet but the plumber suggested instead of just fixing the old toilet that we should install something more modern with better flush power and WOW, what a difference!!! Who more