Do NOT use this company. I had requested someone to come out and unclog a slow drain in my bathroom through my home warranty company and was assigned to NW Sundance Services. I was automatically assigned to this company. I was given a window of 2-6pm. I received a phone call from the technician around 11am that day requesting to come out early. I said that I could not have anyone at my home until 2pm because that was the window I was given. The technician seemed angry and hung up on me. My mom was at my home at 2pm and I received voice mails from the technician telling me I was going to lose my appointment. Once the technician arrived at my house he was in an obvious bad mood. He used a snake in my kitchen and bathtub, messed with the pipes under the house and once he was ""finished"" I had about four inches of black water in my tub that was sitting. This has never ever happened. He scratched my kitchen sink with his snake, caused my pipes under my home to crack in several spots. He then called my mother ignorant and threw his gloves at her. She called his supervisor and was treated the same way. After all was said and done the technician said there was a ""foreign object"" in the pipes because he knew my warranty would not cover the work. There was no foreign object and I was without plumbing for six days. I was treated horribly and will never recommend this company. I asked my home warranty company to no longer refer this company and they said that they would not. This technician cause about $1000 worth of damages and caused problems with my overall plumbing. Luckily for me I was on the phone with my home warranty company for about three hours, but was able to get a second opinion with another company and they fixed all of the damages that NW Sundance Services caused at no cost to me.
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