We had reservations for a birthday party so the menus said ""Happy Birthday (Name)"" on them.\r
Unfortunately after that, the service went down hill. The greeters/waiters took forever to seat us even though the place was empty. They took over 30 minutes to take our drink orders, and another 20 minutes to come back and try pressuring my friend into buying a high priced appetizer, which she finally did.\r
Finally 15 minutes later (over an hour after we walked in) they took our meal orders. I asked for something that the other McCormick's and Schmidt's in town had on their menu, and they said it would be no problem and if they couldn't they would substitute with my 2nd choice. The appetizer comes out 40 minutes later and these are the wait times after my drinking glass emptied before it was refilled throughout the evening:\r
20 minutes\r
25 minutes\r
15 minutes\r
35 minutes\r
and after we got our check the waitress refused to fill my glass again. Astounding. During these wait times the waitress and other servers would walk by and even look at the glass and just ignore it. I even saw them chatting together behind some tables and occasionally one would glance over at our table them resume their social banter. \r
When the food arrived it was NOT what I ordered, but something similar but certainly something I had not asked for. When I mentioned this to the waitress she actually argued with me and told me that it was what I had ordered. Amazing. \r
Our friend got a free desert for her birthday but the waitress wouldn't stop hounding the rest of us to buy one too. It took them 20 minutes to calculate our check after we asked, and they kept forgetting to apply our entertainment card and then once accidentally charged for our friend's birthday desert. Utter ineptitude. \r
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At the end of this awful ordeal I took the waitress aside as we were leaving and asked to speak to the manager. She told me that he, and all other supervisory staff were too busy to speak with me.
Pros: the place was not on fire
Cons: most everything else
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