My worst experience at a New York restaurant. I have been to Max Brenner twice. The first time we were greeted by some not so friendly or interested hostesses. That was fine, we only had to put up with that for a short while. Once we were seated, we ordered, enjoyed the food and waited the usual 10 minutes for the waiter to even look in our direction so we could pay. Our second experience was not so delightful. Same snobby hostesses who were tolerable, nothing new. The waiter, Matthew, was initially very attentive and friendly. We were very impressed. Unfortunately once we received our food, which was very quick, the small flame which was prepared gradually grew into a large flame and one of my friends got burnt and knocked over hot syrup onto another friend. There was a big crash which turned into a mess. Not a single waiter or waitress bothered coming to see if everything was okay. Other patrons nearby kindly gave us their napkins and asked if everything was okay. We waited 15 minutes while our waiter flirted with the waitresses and every other waiter blindly ignored us as we tried to hail one down to get the bill and leave. Eventually we had had enough and went to the hostess to request our bill. She was just as warm as when we first arrived.... we waited another 10 minutes while another waiter tried to locate our waiter before we could settle. We will never return to Max Brenner. It is a lovely place, but not worth dealing with such incompetent or inconsiderate staff.
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