Mathis Brothers Furniture

Good: We liked our mattress for the first four months that we had it - that is, before it developed a sinkhole right in the middle of it. The service rep (DeMarco) who came out to inspect the mattress was also very courteous to us.. Bad: EVERYTHING ELSE. The customer service rep (Joe) and, in particular, manager (Tom) we dealt with at MBF were unspeakably offensive and rude to my fiance and me. We were told that we needed to come in to MBF despite having bought our mattress at Rooms Today (one of MBF's stores). Tom made a snide remark that we didn't even buy the mattress at his store, so he didn't know why we were there. No solutions were offered, and Tom would not listen to any reasoning. The customer is NEVER right at this store.. Improvements: The current "warranty policy" at MBF is nothing more than a glorified return policy. We expected our 20-year warranty to allow us to replace our mattress with one of like-quality. This was only the case if we were willing to spend $300 more for the same mattress (a mere 4 months later), and $60 for MBF to pick up our DEFECTIVE mattress and deliver our new one. I would like to see a policy that would allow me to replace a defective piece of merchandise without paying $360+ for the same thing I already had. Other: I would again emphasize that I have never been treated more rudely by a customer service representative, which is what I would call Tom. Although he is a manager, he is in a business in which he should be open to a customer's viewpoint. Instead, he treated my fiance and myself as though we were complete idiots and/or cheap. I will never ever return to this store unless it's to serve them with some sort of legal process.. more

If you are buying a mattress, beware that the paper they have you sign has a nasty disclaimer on the reverse side, although nothing on the front indicates that are provisions on the reverse side. It provides that the bottom mattress ("the adjustable base") is not returnable. Even if it falls apart you are stuck with it. This not a reputable merchant. Go elsewhere! more

Bad: After one year and numerous lies regarding the order status, I finally had Mathis pick up their defective sectional sofa. Adding insult to injury, it took them 3 phone calls and an extra week to credit my account. The Atty General or Better Business Bureau needs to investigate their shoddy business practices.. Other: While they have a good selection of product in Indio, I would not shop at Mathis again. No apologies were ever given for their dropping the ball. I was only given service after threatening legal action.. more

My wife and her sister like going there..we live out of town so time is important..as for complaints, well, those that complain of vultures, will be the 1st ones to say " there is never anyone around when you need them.." lies, well a lot of times salespeople don't know inventrory or other critical info..and get things wrong..however, we have always had a pleasant experience with nice people....cau more

Overly aggressive vulture type salespeople - will lie, follow you around, anything to make a buck! Hate going there because salespeople literally jump on you the moment you are in the door and trail you around. They don't listen when you say you don't need help. Will not go there again - only shop there if you like overaggressive high pressure sales people. more

My Grandparents moved here to live near us from California. They had never bought anything new their whole lives, but because of the difference in living costs from CA to OK they were building a brand new home over-looking a lake and getting all NEW furniture to go into their new home. We shopped around alot and thought Mathis Brothers had the best furniture and a great sales staff. My grandparents ended up spending over $10,000 worth of furniture. That was 5months ago and it has been a night mere ever since. We had the Furniture delivered to their house. The first problem is that the dining room chairs had un-even legs so they wobbled. Then it took them 3 trips (a total of 3weeks) to get chairs that didn't wobble. Then their brand new big screen TV didn't work. We figured out it seemed like the bulb had been broke in the delivery process. Mathis brothers said NO returns for any reason on ANY electronics (of course we weren't told about that when we bought it) and they made us deal with Sony to get a new lamp shipped out which also took several weeks. Then the couch already started tearing and its only my grandparents in the house. Its not like its had much use at all. They said they would look at it but we had to pay for pickup and delivery. Mathis brothers apparently had "fixed" it and it has been 5weeks and we still don't have the couch back. They only deliver out here once a week. The first truck called the wrong phone number to try to get directions and then once my grandma finally got a hold of him he was in Prague and wouldn't come back. Then he "forgot" to put it on the next weeks truck. And now they won't deliver it for another week because they only come to our area once a week. It was their mistake to start with they need to just get them their couch back. 5weeks and still NO couch! And the couch shouldn't have been tearing already anyways. TERRIBLE COMPANY! Their commercials are SO mis-leading with a guy on there with his family! THEY DON'T care!! I wish I could rate them with NO stars, but it makes you put at least one! I truly advise people to buy elsewhere! I would've wrote a great review like the day we came home after buying it, but once you get the furniture or have your first problem with it.. its seriously aweful! • Pros: They had a GREAT sales guy, Cory, but he represents a terrible company that doesn't stand behind anything they sell. • Cons: Turned out to be terrible furniture, the WORST costomer service I have ever expreinced, and the took advatage of my grandparents. • Overall user rating: Not Recommended more

We are very unhappy with Mathis Brothers, as we are still trying to receive a dresser that We purchased in November, We have been repeatedly lied to from everyone including the salesman(good luck trying to get a hold of him), customer service(what a joke) and most recently a manager. They have some beautiful furniture, but they are the typical large selection and poor customer service that unfortunately we as a society have come to accept. If you work hard for your money and expect respect from the stores in which you shop, DO NOT GO TO MATHIS BROTHERS. more

A couple of years ago, I would have said that I love Mathis Brother's,, but I would have to say that my love is quickly waining. We purchased a sofa and loveseat from them a couple of years ago and we have had some issues with them and have had the hardest time getting them resolved. I currently have a call in to a customer service manager that I am having a very difficult time getting to return a phone call. more

We bought a very tiny item (mattress pad), and had to wait nearly an hour for them to get it "from the warehouse". I thought this was ridiculous, and I won't be returning. more

Mathis Brother has some fantastic stuff and great prices... but dealing with the sales people is like dealing with a swarm of vultures. I know they're paid on comission, but this is crazy!!! They will NOT leave you along, and I'm so sick of them trying to grab you when another associate steps one foot away from you. I feel like they're breathing down my neck the whole time. more

I was very unimpressed with this store. The salespeople were very very high pressure, even when we stated that we were only getting an idea of what we wanted. The saleslady literally stalked us all over this huge showroom. We told her several times that we would like to look around on our own. She ignored us and continued to follow up trying to engage us in conversation. We finally left after looking at furniture that lacked any originality. Everything looked the same! I will not ever return here and do not recommend it to anyone unless you like high pressure tactics. I have no idea how the store got to be so big. more

This is our favorite place to shop for furniture. The employees are super helpful and the store is keep spotless. The prices are great to, they have the very high end and low end. So whatever your budget lets you spend you can find what you need in this store. check it out it may also become your favorite. more