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AWEFUL Customer Service and just AWEFUL to deal with.. a real nightmere!! - Review by Stacie W | Mathis Brothers Furniture

Mathis Brothers Furniture


AWEFUL Customer Service and just AWEFUL to deal with.. a real nightmere!! 2/15/2008

My Grandparents moved here to live near us from California. They had never bought anything new their whole lives, but because of the difference in living costs from CA to OK they were building a brand new home over-looking a lake and getting all NEW furniture to go into their new home. We shopped around alot and thought Mathis Brothers had the best furniture and a great sales staff. My grandparents ended up spending over $10,000 worth of furniture. That was 5months ago and it has been a night mere ever since. We had the Furniture delivered to their house. The first problem is that the dining room chairs had un-even legs so they wobbled. Then it took them 3 trips (a total of 3weeks) to get chairs that didn't wobble. Then their brand new big screen TV didn't work. We figured out it seemed like the bulb had been broke in the delivery process. Mathis brothers said NO returns for any reason on ANY electronics (of course we weren't told about that when we bought it) and they made us deal with Sony to get a new lamp shipped out which also took several weeks. Then the couch already started tearing and its only my grandparents in the house. Its not like its had much use at all. They said they would look at it but we had to pay for pickup and delivery. Mathis brothers apparently had "fixed" it and it has been 5weeks and we still don't have the couch back. They only deliver out here once a week. The first truck called the wrong phone number to try to get directions and then once my grandma finally got a hold of him he was in Prague and wouldn't come back. Then he "forgot" to put it on the next weeks truck. And now they won't deliver it for another week because they only come to our area once a week. It was their mistake to start with they need to just get them their couch back. 5weeks and still NO couch! And the couch shouldn't have been tearing already anyways. TERRIBLE COMPANY! Their commercials are SO mis-leading with a guy on there with his family! THEY DON'T care!! I wish I could rate them with NO stars, but it makes you put at least one! I truly advise people to buy elsewhere! I would've wrote a great review like the day we came home after buying it, but once you get the furniture or have your first problem with it.. its seriously aweful! • Pros: They had a GREAT sales guy, Cory, but he represents a terrible company that doesn't stand behind anything they sell. • Cons: Turned out to be terrible furniture, the WORST costomer service I have ever expreinced, and the took advatage of my grandparents. • Overall user rating: Not Recommended more
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