Lily White Cleaning Service LLC

FACTS: HOUSE 'SPRING CLEANED' 5/16/11. PAID $340. AGREED, WE WERE TOLD THAT 'STAFF HAD CALLED IN SICK' (WHICH SEEMS TO BE A COMMON THREAD HERE). NOT AGREED, TOLD BY ONE OF THE THREE PEOPLE THAT SHOWED UP: 'TWO OF US ARE DRIVERS AND WE DON'T NORMALLY CLEAN'. FACT: THE LADY WHO WAS CLEANING THE HOUSE FOLDED UP THE LIST (THAT THE OWNER TOLD US TO WRITE OUT) DID NOT READ IT AND STUFFED IT IN HER POCKET. FACT: 3/4 OF WHAT WAS ON THE LIST WAS NOT COMPLETED FACT: PHOTOGRAPHIC EVIDENCE OF DIRTY HAND PRINTS LEFT ON WALLS IN BATHROOM AND BEDROOM, COBWEBS LEFT IN SEVERAL PLACES. FOR 340.00 THIS IS SIMPLY NOT GOOD ENOUGH. WE CALLED THE OWNER TWICE IMMEDIATELY FOLLOWING AND SHE DID NOT BOTHER TO CALL BACK. AND 'DEBBIE' WE WERE NEITHER HOSTILE OR ANGRY IN THE VOICEMAIL WE LEFT YOU. I DO NOT CARE THAT YOU RECEIVE 80 PHONECALLS A DAY 9YOU SHOULD TRY AND RESPOND TO SOME OF THEM BECAUSE 2 OF THE 80 YESTERDAY WERE FROM THE SAME PERSON: ME. AS FOR CLEANING 200 HOUSES A MONTH - WELL DONE CLEANING IS YOU BUSINESS! SO WHY ARE YOU COMPLAINING? QUITE FRANKLY IM ASTONISHED YOU GET THAT MUCH BUSINESS. DO NOT USE THIS SERVICE. EXCUSES, POOR, OVER PRICED WORKMANSHIP AND POOR CUSTOMER SERVICE. more

FACTS: my office DID speak to you. You had 3 person crew for ""more"" than a half a day. Quoted. Crew who runs my machines has been working here for 8 years. My supervisor GIRL has been cleaning here for years and did go through your list. We did floor cleaning, buffing with heavy machines for the same price. You only asked for entrance to be floor scrubbed but when he got there you also wanted your kitchen (which he did) Also all your windows in and out. You got more areas than agreed. Crew all said that they went above, beyond. The house was in a bad state and my crew cleaned for over the quoted hours and price. If you wanted additional time you could have paid for it. more

After researching cleaning services on line, I called Debbie and asked her (among other things) about the negative reviews on Citysearch. She went into great detail explaining to me that they were posted by her ex-partner who stole a lot of her clients blah blah blah. It all sounded believable and I agreed to hire her. They were to arrive the following Monday at noon. The next day I called her again to make sure that my 2 area rugs wouldn't cost extra. No return phone call. Ever. So I called early Monday to inquire again, at whcih point I got an answer. Had I not initiated the call I suppose I would have chalked it up to a slip up and forgotten about it. However, in the same phone call she asked me when we agreed to have her crew come out (?), and when I reminded her at noon, she told me they were ""running a little late"" because someone called in sick that morning blah blah blah. Well noon came and went, 12:30 pm came and went, 1:00 pm came and went, and finally at 1:30 I called her and told her answering machine (she wasn't there) to kindly keep her crew away from me because an hour and a half late was not in my book ""a little late"". I guess she didn't pick up the message in the next half hour and finally at 2:00 pm the crew buzzed from my front gate. I explained to the person who buzzed that I had already called their boss and told her to not bother. The person who buzzed clearly could not speak English. Finally someone gets on the line and asks me to let them in. I told them NO, they were WAY to late, and kindly go home. Debbie was so concerned about customer service that she never called me back to explain, apologize, or anything. This outfit is completely unprofessional and I advise everyone to not waste their time. Cons: unprofessional, arrived 2 hours late, owner never apologized more

The crew was 1/2 hour late. We never discussed how long they would be here. I figured about 3 hours. I received a call saying that If I wanted them to stay for 3 hours, it would cost me extra because the owner would not pay for the extra time. When I questioned Debbie the owner, she pointed out that having 3 people there was like having 9 hours of cleaning and that my house was too dirty. When I started to challenge this, she hung up on me. I feel bad for the crew because according to them, she won't pay them for the extra time. Pros: The cleaning crew did a good job Cons: The owner wanted to increase the agreed upon fee more

Lily White Cleaning has been taking care of my home for years! They are the BEST! The nicest people and my home is always spotless! Thank you!!! Pros: Amazing service in every way! Cons: NONE! more

I did not even know that there were affordable licensed and bonded cleaning services like Lily White. The peace of mind that comes from working with a established / professional business does not have a price. Not only I was ALWAYS pleased with the detail-orientation of their work, but one day I was surprised to see the owner drop by my house to assure that I was pleased with the service. I miss not having them now as I moved too far for them, but I will certainly contract them again in a heart bit. VERY HIGHLY RECOMMENDED !!! Pros: Responsive, detail oriented, licensed / bonded, happy worker more

I own a 8000 sq. ft. home. I was having a surprise Birthday party. The Lily White crew came in, CLEANED top to bottom, left within 4 hours. They used their own supplies. I could not have been happier. I recommened Lily White to a friend of mine, she hired them at the last minute and was estactic over the job they did and the amount she was charged. She is going to hire them on a twice a month basis. She usually use the Maid serivce. Pros: Timely, Efficient, Bonded and Bi-Lingual more

The crew arrived 5 minutes early and quickly got to work they did an impecable job on a Deep Cleaning of my home. I was especially impressed on the detailing of the bathrooms, it sparkled and shined no more hard water deposits. They brought their own equipment and cleaning supplies. They were most respectful of me. Love Em will continue to use them once a week. And the Price was Terrific...........The owner Debbie called me later in the day to make sure I was happy with the job or she would send them back WOW thats class. Pros: Professional-Fast-Excellent more

I've known the owner Debbie and her crew for years. They are the only cleaning service I trust and I have recommend Lily White to my family and friends - even those who are hard to please. This service has been around for a long time - for a reason. They are honest and hard working. I've had many cleaning services throughout the years - this one's a keeper. Pros: Professional and affordable more

In and out. Did a great job. They fit seemlessly into my schedule and were gone before I knew it, leaving the place great for guests. Pros: Fast and on time... more

5 star cleaning company all the way. Showed up on time. Respected my house and very polite. They brouhgt all the tools and cleaning material they needed. Pros: Pros all the way. more

I have horrible experiences with Lilly White and have to say beware to the consumer. I tried over and over to use this company in order to support a woman in bus. but they are horrible. Their cleaning is ok...but the way they handle bus. is horrible. I discontinued my service and they entered my home with out me being there and without permission and cleaned my house. They attempted to do this again but thankfully I was home to intercept them coming thru my garage. How violating it was to come home and discover that someone had been in my home and I didnt even know who it was, due to the constant overturn of employees. more

BEWARE OF NASTY REVIEW WRITERS!!!!!! I have used Lily White Cleaning for over 10 years, aside from the normal employee changes this company is great. Debbie is a MASTER Business Woman with a kind heart, and a great head for business. One who can SPOT A CON. Her employees are trained and professional, sure sometimes they miss a spot but are always ready to go back in and fix it. Debbie always listens to the VALID complaints and corrects them. I particularly know what happened with this woman and basically the work was done except for a few missed areas she went balistic and even after the bill was cut down she still ranted now what she wants the job for NOTHING! When you refuse to not let people back in to correct things you have no one but yourself to blame. Blame me once shame on me, blame me twice SHAME ON YOU. This is a good company licensed bonded and insured but the Integretity is PRICELESS. go Debbie Great Job...... Happy and Prosperous New Year. Pros: Thumbs Up Great Job more

You only have yourself to blame if you hire these unprofessional and less than trustworthy people! Please beware...they make all kinds of promises and offer a rate that is half of other estimates but you get a lot less than that when it comes to service. They showed up over 6 hours late and none of the crew spoke any English. They also brought children along with them to clean the place who proceeded to make a mess in my house. In order to communicate with the cleaning crew I needed to be an expert at charades and received no satisfaction when calling the office to voice my concerns as they (Debbie and Lovey) don't see anything wrong with this as being the service they provide. Debbie could not be less professional or more ignorant when it comes to being a business person serving a community. She and her company do not deserve to be in business. Do yourself a favor and hire someone competent if you want your house cleaned by professionals. Pros: They were responsive to give an estimate but poor in following through on the estimate given. Cons: Everything about them...May have to seek legal action. more

We called Debbie (the owner) after our house was rebuilt from a fire. What a mess, soot and drywall dust everywhere. Debbie assured me that her crew could handle it. I was very impressed with Debbie's experience in construction cleaning. As well as her knowledge of products and equipment needed for the job. The crew was promp and professional. Everyone went out of their way to do a great job. The price was excellent. Debbie also came to the job to meet us and gave us a coupon discount for future cleaning. I will definately use Lily White Cleaning Service again and again. Thanks Debbie, GREAT JOB!!! Pros: Quick, promp and professional more

Pricing is right and scheduling prompt; however, experience level of one of the crews which came to my house was very low. I will use them when I am home to supervise the work and make sure everything is done. Pros: Recommended for pricing and scheduling flexibility Cons: Experience and quality level; best with supervision more