The crew was 1/2 hour late. We never discussed how long they would be here. I figured about 3 hours. I received a call saying that If I wanted them to stay for 3 hours, it would cost me extra because the owner would not pay for the extra time. When I questioned Debbie the owner, she pointed out that having 3 people there was like having 9 hours of cleaning and that my house was too dirty. When I started to challenge this, she hung up on me. I feel bad for the crew because according to them, she won't pay them for the extra time.
Pros: The cleaning crew did a good job
Cons: The owner wanted to increase the agreed upon fee
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