Well for all I?ve heard about Lenny?s and John?s pizzeria it did not amount to that. I am a regular customer, their hours are great and the pizza is best in my neighborhood. However there are some mistakes that leave a lasting remark. I was starved after work so I ordered a pie, and after paying and tipping $14 for a pie, I latter found out it was a not cooked properly, the sausage smell funny and worst the bottom was burnt. So I thought I would do the logical thing call and complain, try to return for an exchange maybe, but the staff made it clear to me, as stated it was policy that if I had already bitten into the pizza, even a slice that they would not be able to take it back, it gets better, they cannot take it back with a bite, or a slice that was tampered with even though they are going to throw it away, and this manager on duty said these words exactly . Now that?s great customer service, wouldn?t you say? So here I was $14 short with a burnt pizza, oh did I mentioned they forgot to put tomato sauce as well. So you decide.
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