Lamb's Tire & Automotive

This is what happened: Last week I took my older car to Lamb's for an inspection before a long road trip. I complained to Chris and Andrew that the car's engine was overheating. After the "thorough" inspection and oil change, Chris said I was "good to go" (no explanation for the overheating). Today, I had my neighbor take a look under the hood; here is what he showed me: Black radiator fluid, water in the oil (oil should not drip freely off the dip stick--like water), sludge the consistency of mud. Blown head gasket. This will kill your engine. Obviously, they didn't even pop the hood, just drained the oil and filled it back up. They checked nothing. Fluids are critical--not just the levels, but the color and consistency. These people should be shut down (and drawn and quartered). more

Last week I took my older car to Chris and Andrew, where I routinely take it for oil changes, inspections, etc. Before the oil change, I told Chris that I was about to take a 600 mile trip through west Texas and probably wouldn't even have cell reception; I didn't want to break down (just me and my dog) because we could die of the heat before anyone found us. He assured me that his guys had done a thorough inspection of all systems and I was good to go. When I complained about the engine overheating, he just couldn't figure out why, because everything was perfect. Today, I had my neighbor take a look (not a mechanic). He showed me dirty radiator fluid (Lamb's never suggested a flush). This fluid is not supposed to be black. More disturbing was water in the oil (dripped off the dip stick) and sludge that looked like mud. This, folks, is indicative of a blown head gasket. This will kill your engine. Dead. These guys could have easily found these problems and I would have paid to have them fixed. But they didn't. I could have died this summer, all thanks to Lamb's incompetence and carelessness. Y'know, I'm somebody's mom and grandma. You would think Chris and Andrew have similar women in their lives that they wouldn't want to have this treatment. Karma, guys. It's a bitch. My agenda next week: Rip these guys a new one. This is a start. more

One word describes this place. SLOW!!!!!!! I don't know why I've been there multiple times but my most recent time was the LAST time I'll go back. I've been there for multiple oil changes and to buy 2 tires. The oil changes take FOREVER! If you have a one hour lunch break, there is no way lambs will have it done. Many other places can do an oil change during the lunch rush in under an hour. Lambs cannot. Many time they take over an hour just to get your car in the garage. They give excuses such as 'oh it's lunch break so my guys are gone' No they're not, they're sitting right there smoking. But this isn't just lunch breaks, weekends, weekdays, anytime. It WILL be slow. I went to lambs because I thought they would have good tire prices. They don't. Discount Tires blows Lambs prices out of the water. AND it WONT take an hour for them to pull your car in. I would not recommend going here for oil changes or tires. I can't comment on other automotive repairs, but from the group of people in the wait room.. it doesn't look like being efficient is a priority. Cons: SLOW more

when I went in to get my car serviced ,. I had lots of questions to do with my car. The technicians at this store were very patient in answering m y questions until I knew exactly what was going on with my car. Despite my constant probing I found them to be extremely courteous. more

We took our car to lambs tire on 620 when it was almost closing time but the technicians worked on our car when they came to know that we we were going out of town. My husbnd and I were very pleased with the service that we got more

I just recently moved near this Lamb's location. I was going to the one closest to my old house in Round Rock. When I found out about this convenient location I was very happy. I only take my vehicles to Lamb's because of the great service. They are quick and painless, and their staff is very pleasant to be around. more

I recenty bought new tires from Lamb's. And then I got a flat. All these nails from too many roofers around from the hail storm last May. I took it back in to Lamb's expecting them to charge me - no charge - free. And the best part: they did it in 10 minutes. That was awesome. Lamb's really took care of me. Pros: Took care of me Cons: none that I have experienced thus far more

I was stranded with a flat tire and had no one to call. The Lamb?s manager at the 183 and Braker Location actually came out and put on the spare so I could drive it in and not have to pay for a tow bill. I took the car to the Lamb?s and when I got the bill, I found out there was no bill because I just purchased tires from Lamb?s. I will definitely be back. more

I took my little old Neon in for a full cooling system repair. I mean the works! I paid nearly $1500 to get everything replaced and working. Almost 6 months later and 5 times returning they still have not fixed my problem and only diagnosed me with other terrible items. They continue to damage more things in my car and it runs worse than ever now. I fear to take it out of town because of the weird noises and the way it drives. I am putting in a complaint to the BBB and I am in the process of talking to a lawyer. more

I took in my daughter's car for oil change, using the coupon on the back of a grocery receipt. First they tried to add on a ""shop charge"" on an oil change! I got that knocked off, but then they added in a extra $1 because they used a different oil grade, without asking me ahead of time. Nickel and dime stuff, sure, but you'd think they'd know better since I'm the kind of customer who'd use a coupon. To top if off they told me I was down to 10% pad on both back and front brakes. I declined their offer to do the brakes and took it to Brake Specialist. They told me the rear had 60% pads left. Somebody's lying or incompetent. Guess who. This experience with Lambs is consistent with other experiences I've had with them over the years. Avoid these guys and do not trust anything they tell you. Pros: Have an oil change coupon Cons: Not trustworthy, hidden extra charges more

We recently bought 4 minivan tires with road hazard warranty through Lamb's thinking it would cover us if something happened to one of the tires...wrong. My wife had a gash in one of the tires so she took it to good ole Lambs where they told her ""Everything will be fine! Ill bet you're glad you got the road hazard warranty?"" The guy went on to tell her not to worry and everything will be taken care of. When I went to pick up the MINIVAN with stock rims (nothing special) the guy again said how fortunate I was to have the ""Road Hazard Warranty"". Then he proceeded to check me out saying there were some ""small fees"". At that point he charged me $64 which included another charge for Road Hazard. WOW! I sure was glad to have the ""Warranty""! more

Bunch of mechanically inept ripoff artists!\r \r I took my car in to get my CV axles replaced. I came out with a cross-threaded wheel stud and a transaxle leak.\r \r Seems one of their mechanics managed to tighten a 1/2" lugnut onto my 12mm wheel studs. The worst part of it was that the incorrectly sized lugnut was a large shiny chromed closed-end nut that didn't match my grimy open-ended stock lugnuts. The fact that the mechanic didn't catch this is amazing. The incorrect lugnut was tightened so much that it was impossible to remove with my car's standard wrench, so if I'd had a flat tire while the lugnut was installed, I wouldn't have been able to replace it.\r \r I went back a week later and waited 20 minutes for them to check on the problems. At first they denied that there was anything wrong with my lugnuts until I dragged the service advisor out to my car and pointed the problem out to him. I was then told that the mechanic simply reused whatever lugnuts I had on my car when I or more

These guys have done more unnecessary work than I would have expected of anyone. We had a big customized van, they screwed up the electrical system, blamed it on someone that THEY outsourced it to, and never fixed it. It totally blew the usefulness and value of the van. PROS: CONS: Overcharge, unnecessary work more