Had a leaky refrigerator. Tech came out next day, though 4 hours late without notice. Put in a new defrost timer, great. Then oops, 2 days later we realize that the ice cubes never froze, the milk smells funny...the thing wasn't cold at all, had to throw out everything. Tech came out again, and said the first tech simply didn't ""attach"" the piece correctly. Fixed it, but next day the same old leak came back again. Called them next day 10am, they said they'd call back, never heard back. I called 5 hours later that day, and I got a snippy rep on the phone, ""I SAID I'd call you back."" Whole day came & went, nothing from them. I was on the phone every single say about this until they finally put me on with a man named Jimmy. I requested my $300 back, but he only agreed to half, saying ""This day and age, it doesn't work like that. The only thing I can do is get another guy out there again."" I told him that was unacceptable, since we already had 2 different techs fail to repair. I told him I can put a dispute through my credit card company, and he said ""fine"" and actually hung up on me before I could tell him I will be putting in a claim for grocery compensation. We lost $$ groceries, not to mention lost work time because I had to stay home and pump for our baby, since all his milk was lost (he's on a milk-only diet). Steer clear!