Jensen Appliance & Refrigeration Service

4.5
130 reviews
Write review
id: 27117726
marker

4304 Kipling St.,
Wheat Ridge, CO 80033

marker
(303) 578-4370
Incorrect info? Correct your listing
Main categories:

Appliance Repair Service

Related categories:

Other

Reviews
( 112 )
( 3 )
( 0 )
( 1 )
( 14 )

Best

Jensen Appliance has done all of my appliance repair work, things like the washing machine and the microwave. They come in and know what they're doing. They're efficient and they ...

Worst

We needed a dryer repair. The tech showed up an hour late. Without even opening up anything I was informed the repair would be $260. I approved the repair based on the reputation ...

You can't make everyone happy but I sure am 4/7/2010

I have used Jensen for all of my appliance needs and truly think that they are the best out there! There service guys are very knowledgeable, experienced, and get the job done right with a reasonable price! To all of the people who have had a bad experience with Jensen I hope go somewhere else so that they can realize what bad service repair is all about. Small businesses like Jensen Appliance are what make this country who we are!! I will continue to conduct my business with Jensen and suggest that you do the same... more
Reply | Report abuse |

Poor customer service 3/24/2010

These guys cannot seem to fix my dishwasher and the owner, Randy, is extremely rude when I called him. I would not recommend this company to anyone who values honest customer service. more
Reply | Report abuse |

Use someone else, these people are rude! 3/24/2010

This guy couldn't fix my dishwasher and wouldn't honor his warranty. When I called him, the owner was extremely rude to me. Use someone else. Cons: The owner has some of the worst customer service in Denver more
Reply | Report abuse |

couldnt be happier! 11/20/2009

called jensens appliance about my broken washer, from the people on the phone to the friendly technician who came out to help me i couldnt be happier. everything went smooth as can be! call jensen appliance! you wont regret it!? more
Reply | Report abuse |

Do Not Use Jensen for any reason!!! You will be sorry. 9/1/2009

Do Not Use this company!! The owner told me he wouldn't honor his 30-day warranty and was rude, called me a liar and told me the problem was my own. Find any other company to do your work. more
Reply | Report abuse |

Steer clear! 7/27/2009

Appliance did not work after "repaired" and Nicki, the owner is RUDE and lacks customer service and social skills. Did not back up their work or lack of. Beware. more
Reply | Report abuse |

Steer Clear 7/27/2009

They did not repair our appliance correctly and would not make it right. Nicki, the owner is rude and unprofessional. I am amazed of how companies such as this stay in business. If you do have a problem, it will not be resolved, you will be told to use another company. Gladly! more
Reply | Report abuse |

Beware of this Company and the Owner Randy 7/20/2009

Beware of this company and the Owner Randy! He is very rude and will not back-up the work his Company does. Make sure you get a second or third opinion before hiring Jensen Appliance!\r Their web site says honest and reliable, but they are FAR from it- more
Reply | Report abuse |

Beware of this company and the Owner Randy! 6/23/2009

Beware of this company and the Owner Randy! He is very rude and will not back-up the work his Company does. Make sure you get a second or third opinion before hiring Jensen Appliance! \r Their web site says honest and reliable, but they are FAR from it-\r \r \r more
Reply | Report abuse |

Jensen Appliance & Refrign 6/22/2009

If you need a repair to something they installed- You wont hear from them-Try someone else before you waste your time with Jensen Appliance & Refrign! more
Reply | Report abuse |

Good, fast service 6/9/2009

I chose Jensen to fix our Whirlpool Gold side by side refrigerator that stopped working. They were listed as a retailer on Whirlpool's website and then I read some of the reviews on City Search. \r I was scheduled for a service call the next morning. The tech was on time, friendly, and right on task. I was given a quote to fix the fridge ($397-ouch), but for the replacement of the expensive electrical board. However, I found out when I paid that the cost also included the $65 service call fee. That was a positive.\r All in all I am very pleased with the service.\r more
Reply | Report abuse |

Don't Use Jensen For Repairs 2/27/2009

I needed a basic repair done on a home appliance. I called these guys and they seemed professional and prompt in scheduling my service call (hence the 1 star instead of zero). They told me the service visit occur during a 4 hour window the following day. I take off work to meet the service technician and then I waited...and waited...and waited...and waited. 1 hour past my scheduled appointment window and during the dinner hour I finally get a call telling me that the tech will be there shortly. The tech was a nice guy and tried to explain to me why he couldn't make it in the 4 HOUR WINDOW, but come on...you can't even have the courtesy to make a quick call an hour or so earlier to say you are running late? Or even have the home office call and give me a heads up that the guy is going to be late? Needless to say, if Jensen's standards are at this level while they are trying to earn your business, what would they be like once they have your business? I am not going to find out. more
Reply | Report abuse |

Phone advice saved a trip ! 7/21/2008

I called Jensen regarding my 20-year old clothes dryer that was slow to dry. The man quickly and clearly explained some options. We were able to try one of his suggestions and that solved the problem. We have used Jensen before and will use them again and really appreciated the phone advice that, in this case, saved us a service call. more
Reply | Report abuse |

Met our expectations 4/4/2008

We live in CT and have a home in CO, so you can imagine how hard it is to find a reputable repair service long distance. The local repair service knew what the problem was but was not an authorized Amana repair service and therefore could not fix the refrigerator. Jensen Appliance repaired our appliance even though they were 2 hours away. They diagnosed the same exact problem as the first repair service and told me the part was under warranty. The service call was more expensive than usual but they did have to travel 2 hours and unfortunately the problem was the compressor on my refrigerator so it was an expensive job even with the part being covered. However, they were no more expensive and even a little less expensive than other repair services that quoted over the phone. They kept their appointments and the so far the refrigerator works fine. I think they were extremely easy to work with and had a lot of patience especially since they had to keep me informed long distance. I would u more
Reply | Report abuse |

Jensen Appliance and Refrigeration - Highly Recommended! 12/25/2007

We have used Jensen Appliance for years for repair work on various appliances. Their technicians are knowledgeable, friendly and efficient. I wouldn't dream of using another repair service! more
Reply | Report abuse |

Looking to make a quick buck. 9/17/2005

I had a Maytag top of the line dishwasher purchased 2.5 years ago with some sort of mechanical problem. They quoted $55 to come to the house, sounds like a good deal right. Wrong after arriving then a $35 charge was added for them to tell me my main pump will have to be replaced for a total of $420 but it was back ordered. So my thought was to go check the local hardware stores for prices on a new replacement. I talked with a salesman at Home Depot, he showed me that the parts are under warranty on my Maytag. So I went to talk to the (friendly?) people at Jensen Appliance & Refrigeration to ask them why they didn't mention that the parts could possibly be under warranty. I arrived at the showroom to ask why this wasn't brought to my attention since that is there line of work. The main witch like person, that attended to me, voice, fangs and nails came out had the nerve to tell me it was my fault. She continued to tell me that when I purchased this Maytag, this warranty should have for more
Reply | Report abuse |

Pretty fast service; prices good; very nice! 7/26/2005

Our refrigerator went out suddenly...with three kids, one being addicted to milk :) , we needed it repaired quickly. I contacted this company and they were very kind in trying to fit me in the day I called. They were already booked but they were able to get to us on Saturday. They were very polite and "diagnosed" the problem very quickly, and had the part to replace it on-hand so it was done in less than 30 minutes. The price was very reasonable. more
Reply | Report abuse |
< Previous 1 2 3 4 5 Next >
Owner Message

  • At Jensen Appliance & Refrigeration, located in Wheat Ridge, CO, we specialize in appliance repairs and services for most major residential brand appliances. Since 1979, we've offered honest and dependable service to Denver and the metro area. Our factory trained technicians are knowledgeable, professional and capable of assisting you. Jensen Appliance & Refrigeration is committed to offering on-site repairs coupled with friendly services. A few brands we service include GE, Hotpoint, Kenmore, Amana, Whirlpool, KitchenAid, Maytag and In-Sink Erator. Are you struggling with an appliance and need help? Rely on Jensen Appliance & Refrigeration. Our services we offer include: Refrigerators Stoves Washing machines Freezers Dishwashers Dryers Electric Installation Striving to provide quick and dependable service, we schedule most service calls for the same day. We also help the do-it-yourselfer with parts and accessories. Don't let a broken appliance ruin your daycall Jensen Appliance & Refrigeration today!

Additional information
  • Neighborhoods: Kipling
badge