J & J Towing

I made an account with this website JUST TO COMMENT ON HOW MUCH I HATE J&J TOWING. more

I was in an accident Monday May 10th. My vehicle was towed with my consent by J&J (contracted through APD). The driver was very nice and took great care in loading up my vehicle. When I went to the towing lot on Tuesday May 11th, the lady at the window was very rude in her manner of speaking to me. I could care less what the old bitch thought of me, I just wanted my belongings. I successfully retrieved my valuables from the car, and noticed my vehicle had been backed into a spot full of broken glass, broken sideview mirror debris, other sharp plastic and metal pieces and a good deal of debris was lodged inside the tread of my tires (large tires). I even found a complete license plate beneath my tire they had backed it onto. Pretty sure its not a good idea to leave loose license plates lying around...or illegal..... For the money they are making on their tows they could at least afford to clean the lot. Pros: Friendly Driver Cons: Careless practices, very unfriendly attitudes more

J&J illegally towed my vehicle nearly 10 years ago. I took them to court and won! Even they they lost in court they refused to refund the money I had to pay to get my vehicle back. I now have to hire an attorney, and spend more money, to get my money back. These guys really should be put out of business! Cons: I took them to court and won! more

This is not my first dealing with the company known as J&J towing. Last year I was moving out of my apartment (Eli Properties on 22 1/2 and San Gabriel) and was unable to make it back to Eli to get a visitor parking permit for the brand new, Chevy truck we borrowed from my uncle in Houston. I woke up around 5 am to take the dog out and the truck was gone. They managed to scratch everything BUT the tailgate....and I still have no idea how they got an extended cab, long bed truck that took us half an hour to park out of that small parking lot. I was eating at Big Bite on 24th around 11:40 and had put an hours worth of quarters in the parking meter in the Castillian. Almost an hour later ( I knew my meter was running out) I walk outside Big Bite to go and put more money on my meter, and there goes a tow truck with my car! I tried flagging down the driver but he kept on driving. I immediately called J&J and they told me simply to take a cab and that they were located on the North bound side of 183.....which is a very long stretch of road. Luckily a good friend of mine was able to take me. The person I talked to actually mentioned that I should just take a cab. Umm....that would have just added about $100 to the $193. 30 that they charge. I cannot even make myself give them a star...but that is the lowest option possible. What is worse is that my car was towed for having an expired meter, but the people parked in the ""future resident"" parking space were spared....ummm....yeah. From what I understand that spot is for people taking tours of the Castillian, and I don't think there are tours at midnight. If there is anyone that I can contact to start a petition to stop this company, please let me know. I have dealt with a lot of towing companies ( my apartment only has 12 spaces) and this one is the only one that will not stop if you try to flag them down. Their location isnt even listed on here....they wont give you directions until you call them about five times. Pros: Immediate towing Cons: towing the second the meter runs out more

I know if you are a towing place people are usually upset with you. But it is not fair when you are not rude and they treat you so bad. Today I went with my dad to get his truck out of impound becuase he parked in our visitor parking with my sticker from the apartments. Well I guess you can't do that so it got towed. Anyway I was going to pay half with my debit card so he wouldn't have to pay all of it. Anyway my card is cracked but the bar code is fine. I asked nicely if she could just hold it somewhat together and run it. She told me ""no"". I then asked her please and that I have never had anyt toruble with it and she said "" no"" again. She was so incredibly rude...She wouldn't even try. My dad then had to pay all cash. I dont know if it is even legal to not accept my debit card. After we left I thought more about the situation and it made me realize that it was just an excuse to not run my card because they just wanted cash AKA: They don't want to report it and pay TAXES. They were rude and I felt that my rights were not upheld when it came to these people. There are other towing companys out there that are not rude...These people are not them. more

When I woke up one morning to find my car gone, I called to find out it had been towed by J&J because I forgot to put on my parking sticker. I looked them up online and read the reviews as I was trying to find their location. My first assumption was that these reviews were written by people who were simply upset at the situation of their car being towed, and that was the motive behind the terrible reviews. WRONG. My driver's license had been accidentally taken by a friend, who was mailing it back to me but I had not received it. I called and the woman on the phone told me a school photo id + insurance would work to verify the car was mine. After I got a ride there, the woman at the office was unbelievably rude to me. She claimed ""nobody would tell you that"" and that they accept state DLs only. I told her there was no way I was mistaken and I wouldn't have searched everywhere for a ride if I thought I wouldn't be able to get my car. Basically she wouldn't even LOOK at my ID even though it has my picture and full name on it, matching the name on the insurance. I even had credit cards with my name on them. I told her I had my DL number and expiration date and she said it didn't matter because she needed ""other"" information off it. I politely asked how we could work around the situation and what my options were. She said there were none except having the license of someone else on the insurance. I told her my mom would fax over a copy of her license and she wouldn't let that happen because they ""don't accept copies"". It has to be the real one. I told her my parents live 4 hours away and it was crazy to make them drive all the way down just to show her the original copy. Finally I told her that I didn't want to pay the extra $20 they tack on per day for the car sitting in the lot, since someone on the phone told me it would work and it would take at least a day to get ahold of my DL or my parents to drive down. I said it was their mistake and they needed to give me an extra day. She proceeded to laugh me in the face and said if I didn't pay the extra $20 I wasn't getting my car back. It's obvious these people are in the business of scamming others to try to get the most money out of you possible. When I asked to speak to her manager, she said ""she just left"" and refused to call her. Eventually the clerk told me she was ""done talking"" to me and to ""read the sign"" if I wanted to know anything because all the information was there. I was so frustrated I started crying and went and sat down on the curb outside. After about 10 minutes I actually read the sign... AND IT DOESNT SAY ""DRIVERS LICENSE"" it says photo id! I went back up to the counter to tell her what the sign said and she had the nerve to tell me ""the sign doesn't say that""!!! At this point I got really upset and pointed out that, yes, it indeed does say that. I can't believe she had the audacity to argue with me about it! Finally she disappeared for 5 minutes and said ""okay"" and started filling out paperwork. No apology, nothing. She was wrong the whole time obviously. There was absolutely NO reason to be rude to me. I made an honest mistake and my car got towed. I accept that it was my fault at least partially. However, I'm just a college student trying to pay bills and I need my car to get to work. I wasn't at J&J to be upset at the towing company for doing their job... I just wanted my car back. Whatever happened to the days of ""the customer is always right""? Also while I was there I overheard a woman upset because the towing company had damaged her vehicle. When she came to claim it, there were several new scratches all along the sides. Be careful... I'd be sure to have some photos of your vehicle's condition... just in case. The staff claimed they take pictures before every tow to prove the condition of the car, but when the woman asked to see them, they refused her because they mysteriously showed up missing. Hmm... Pros: They tow the cars quickly? Cons: Rude staff, unprofessional, borderline illegal more

I stopped and parked at Jack in the Box on Guadalupe Steet, near UT campus. I bought a hamburger at approximately 4:20pm. I then walked down the street to buy some things and returned back to what was supposed to be my car about 45 minutes later. I found my car was GONE!!!! I called J & J Towing (it was on the sign) and they stated they towed my car at 4:25pm! WOW Five minutes after I got my hamburger! And I never remember seeing anyone come into the store and ask if that was my car! Pros: Quick and Speedy at Towing YOUR CAR!!! Cons: Illegally towing cars in Austin since 2001 more

Looks like plenty of people are angry with J & J towing! If anyone is reading this: please do the right thing, J & J! You can prove that it's not just about the money. I know the law is on your side, but you can take action that will show character and integrity. If I had known you had my car (to me, if someone buys your car but fails to finish paying for it, it's stolen merchandise, which would make you guys dealers of stolen merchandise), back when you initially towed it from wherever it was, I would have paid the astronimical $200 ""towing fee"" (it really costs that much to tow? REALLY?). But $1500? $2000? What a coincidence that you promised to call me today, 11.14, to tell me what Frank had decided, but didn't. Because now, you can sell it on 11.17 at auction! Way to go, slick! I actually thought Danielle was trying to help me. Ha!! Pros: Answered the phone and actually discussed the issue with me-repeatedly. Cons: The discussions were a smoke-screen, as they had no intention of doing the right thing. more

These guys are criminals. They stole my vehicle illegally and charged me $191 to get it back. The invalid who answered the phone was barely coherent- couldn't be bothered to break from her Jerry Springer marathon to actually help me. Not only was she rude, she kept putting me on hold and I had to keep calling back. What can I do? These people stole my car! The one I pay for every month. People like this burn in hell. Pros: You're kidding, right? They stole my car. Cons: Umm.....they're criminals? more

Auto Theft towing company. Rude and unprofessional. When I called Mary with my complaint of stealing my Daughters car and stranding her, she told me she had more important people to talk to and hung up on me. I called back and asked for a manager or owners name and number and she told me Daniel and Frank could only be contacted by her. I was informed that they average 150 car tows a day and there was no time to talk to me on the phone and she hung up on me again. Pros: they are not located in my city Cons: they are still in business and still stealing cars from unsuspecting victims more

my car was illegally towed from my apartment complex. when i called them and explained the situation, all they could say was ""do you need directions?"" j&j is the worst thing to happen to your wallet and your piece of mind. Pros: they have a phone number you can call Cons: everything else more

My car was towed legally if you wanna call it that, apparently you have to have a parking permit to park in apartments now days and i went to my friends at 10Pm, woke up at 10am and my car was gone... but when i got to the towing office they said they didn't have change and refused to give me change or mail it back to me. So i had to give them an extra 14 dollars. Then some lady called the cops and the cops were there and to my suprise the cops heard the lady's story then told the tow truck company they had to release her car, they said they would do it for half price, she refused to pay it and they refused to give her back her car, next thing i saw was the cop taking down the Licence of a J&J employee because the female was pressing charges on him. 2 other people their said they illegally towed their car as well, i respect tow truck companies but i do not recpect the ones that operate illegally and think they can do whatever they want like they are the law. Pros: they will get their quick and tow your car fast Cons: they will illegally tow your car more

MOST GREEDY TOWING COMPANY I HAVE EVER HAD TO DEAL WITH. THEY STOLE MY CAR OUT OF MY APARTMET COMPLEX AND THEN TRIED TO BRIBE ME TO GIVE HIM CASH TO MAKE IT ALL GO AWAY. CAN NOT BELIVE THEY ARE IN BUISNESS. AND TO TOP IT OFF THEY ARE TRYING TO CHARGE $193 TO GET MY CAR BACK. BETTER BUISINESS BREAU NEEDS TO SHUT THEM DOWN. THEY DONT DESERVE A RATING. Cons: THEY ARE THE CONS more

I never knew a towing company could get away with fraud. My Dad had or really this woman had a driving altercation with my Dad. This woman was flipping the finger and yelling at my Father b/c she thought he was trying to run her off the road. Big misunderstanding on the woman's part. Anyhow, my Dad let it slide b/c he knew the lady was having a bad day. He didn't realize the lady followed him to his apartment complex until he starting walking to his door. He thought to himself how weird it was that she knew or lived in the same complex. He saw her on the phone next to his car. When she left he evaluated his vehicle for vandalism and proceeded inside as he didn't see anything out of the ordinary. He went to sleep, woke up and his car was missing. He thought it was stolen but found out J&J Towing impounded his car! What reason? They claim the Manager of the complex requested but when we asked what Manager called they couldn't give us an explanation. When you drive into the apt. complex there is a big sign that says TOWING ENFORCED J&J TOWING and their number. So, obviously this woman got on the phone and requested my Dad's car be towed. THIS IS ILLEGAL! My Dad spoke with an officer and he pretty much told my Dad that it is his word against J&J. Why are these scums in business?? Cons: Everything more

What a NIGHTMARE! They are unprofessional, and gave the WORST customer service I've experienced in Austin. When I called to find out why my car was towed from the Hotel I was staying in- they couldn't even give me a real reason. I felt like I was in the movie U-turn and talking with the Billy Bob Thornton character. Can't believe I got my car towed WITH the Hotel parking pass. How this is a legal business Boggles my mind. Pros: They wish Cons: Thats what they are more

They do not deserve a rating except for the worst, rudest, exretremly unprofessional, and lazy is what they rate at. Not only did they steel my car from my apartment complex, they stole items (valuable) to me and my family. They were rude and said that I was in the wrong, but when the police arrived there was my car back and there was an apology. So untill they get shutdown, I will fight. Because Stealing, and breaking and entering are a No No here in Texas No matter who you are.. Cons: non professional in all ways more

j&j towing is a big big big rip off stay a way they drive around in the night steeling cars from parking lots in the south down town area not only will they steel your car they will steel any thing you leave in it they stole my small dvd player my dig cambera more

This towing company is so full of avrice that it amazes me, how can such gluttonious people be permitted to operate a towing company, this guys are so hungry for people's money that they swallow it so as to stuff themsesves with it. Pros: None Whatsoever Cons: Anything you can think of as negitive more

This company towed my daughter's car from the apartment complex she lives in, but on the ticket wrote that they towed it from another complex. $192 later she has her car and a valid small claims suit, which they can expect to see in the coming weeks. We do not take this lightly. They appear to be operating illiegally and should not be allowed to do business. more

wow, i hope no one has to deal with J & J Towing Company. When my car was towed during SXSW they reported the wrong license plate # to the police, so the police has no record of my car being towed, therefore; my car had to be reported as a stolen vehicle. Basically 11 days later they relized that they made a mistake and are demanding the money for the amount of days that my cars has been sitting in their lot unreported because of their mistake. The issue still has not been resolved, but they may see me in small claims court. They are rude, disrespectful and no one should have to deal with them if they do not have to. Horrible experience!! Cons: rude, shady, illegal, scam artists.... more