As upset as I am right now, you would think I'd give negative stars, but being an honest person, I want to acknowledge that we have had several very sweet caregivers. Unfortunately that is the crux of the problem.
My parents have felt that they are constantly retraining people and just when they have someone they like and feel comfortable with, they change. My parents have complained numerous times (including directly to Matt) and have received constant reassurance that the situation would improve. We have changed days and times we request service to accommodate what we have been told is a solid employee who will stick with us only to be in the same situation time and time again.
What has me extremely upset right now is that Husky provided us with a great caregiver who decided to leave their employ and go to another position. When asked if we could follow her there, she did not solicit us to do so, but offered the name of where she was going.
I cancelled services with Husky due to the changes being too much for my parents to bear and looked into the new company, found our caregiver and hired her. Both she and my parents were so happy to be able to be together, but now Husky has frightened her so much, she says, "they have convinced me they have all the power and I am weak," due to a non-compete clause they have all employees sign (do you really think they explain what they are having these folks sign?).
I was honest with Husky. I told them what we were doing and why. This "caring, compassionate service" they provide that scares their employees and alienates their customers. Leaving elderly folks to suffer because an employee chose to go somewhere where they can make more money.
So now I will look for a new caregiver for my parents. Rest assured it will NOT be through Husky Senior Care.