Hourglass Cleaners

I had bought a brand new white medical coat on Monday, washed it on Tuesday and needed a patch sewn on the arm so brought it into hourglass Cleaners on Wednesday. The seamstress who works in the window of the cleaners was very nice and asked if I would like it pressed. But when I went to go pick up my brand new, never worn before white medical coat I noticed a stain on the arm. I pointed it out to the owner who mumbled and looked at the stain. Not only did he not take responsibility for the stain, he blamed me and charged me full price! I couldn't start my first day with a stained coat, it would have been completely unprofessional. So I had to wash the coat 5 times to get whatever stain out that they made on it. I later went back and the owner said he will never admit that he was responsible for the stain and asked me what I want. I am appalled at the way this business is run! more

I had bought a brand new white medical coat on Monday, washed it on Tuesday and needed a patch sewn on the arm so brought it into hourglass Cleaners on Wednesday. The seamstress who works in the window of the cleaners was very nice and asked if I would like it pressed. But when I went to go pick up my brand new, never worn before white medical coat I noticed a stain on the arm. I pointed it out to the owner who mumbled and looked at the stain. Not only did he not take responsibility for the stain, he blamed me and charged me full price! I couldn't start my first day with a stained coat, it would have been completely unprofessional. So I had to wash the coat 5 times to get whatever stain out that they made on it. I later went back and the owner said he will never admit that he was responsible for the stain and asked me what I want. I am appalled at the way this business is run! more

The manager at hourglass cleaners is a very rude woman who should never deal with customers. If I was the owner, I would fire her! more

The Asian woman attending customers is a liar! She is a mean vile person. Their prices are high and service is low! Pride Cleaners does a better job that is less expensive and the Asians there are very nice! They believe in customer service! Shame on you Hourglass! You lied, then ripped me off, then refused to even converse with me! I never wanted my money back, just a good job, and then an explanation. You need to get in another line of business! more