The Asian woman attending customers is a liar! She is a mean vile person. Their prices are high and service is low! Pride Cleaners does a better job that is less expensive and the Asians there are very nice! They believe in customer service! Shame on you Hourglass! You lied, then ripped me off, then refused to even converse with me! I never wanted my money back, just a good job, and then an explanation. You need to get in another line of business!