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Hilton Furniture - 163 Reviews - 12100 Gulf Freeway, Houston, TX - Retail Shopping Reviews - Phone (713) 910-5977

Hilton Furniture

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12100 Gulf Freeway
Houston, TX 77034
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(713) 910-5977
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Reviews

( 120 )
( 28 )
( 4 )
( 1 )
( 10 )

Best

Ticket#59816, Over all it was a great experience for me, they were kind and patient and willing to work with the price. Would defanetly be a repeat.

Worst

Ticket #052965. Recently purchased a bed and mattress with two nightstands. The sales person was knowledgeable and outstanding. The items were delievered at the end of the time...

Thank You 3/26/2010

To the General Manager: On behalf of Home Sweet Home Community Redevelopment (HSHCRC). I would lie to thank Hilton Furniture for allowing us to use its loading dock facility and equipment when recieving a large truck load donation of food (24 pallets of yogurt) from Feed the Children. On February 25, 2010 our organization was scheduled to recieve a food donation from Dannon, in Dallas, TX. Unfortunately, our previously scheduled delivery location was no longer available. Our Executive Director, Mrs. Demetria McNeal, and staff feverishly began to search for a location that could accomodate not only the size of the truck but its contents (4356 cases). She was passing by your location, noticed your loading facilities, took a chance and stopped in to ask for your store's help. Your associates generously accepted the challenge and our donations was delivered successfully. We were able to pick up and distribute the yogurt to many deserving families, in the community, the very next day. Even though all of your associates are to be commended, for the help, i would like to offer a special thanks to "Bo" and "Jacob" for the forklift driving and patience in loading our trucks to complete the delivery. Once again thank you very much. Sincerely, Eardis W. Wilkins Jr. HSHCRC Homes Board Chairman more

Don't shop at Hilton Furniture!!!!! 9/11/2009

I bought furniture from Hilton in Feburary 2009 and 2 months later the cushions from my sofa started ripping I called at the store 8 times before I got tired and went to go visit in person. They told me to bring the sofa to the store and they will look at it and decide what they can do. I told them I have no way to bring it and manager got real smart with me and told me "That's not my problem now is it?" I asked to speak to Hilton and they said he is the one who put the policy in place and trained them to tell customers that, I was disgusted by the response. I finally paid my neighbor $25 to help me take the sofa to the store they kept it for 10 days and then returned it back to me in same condition and yes I had to go back and pick it up and told me they ordered the parts that are coming from China(God knows when). Well Today is Sept 11/2009 and I still don't have my sofas that I bought for $1800 fixed. This is my public service to tell people don't go to Hilton Furniture because they just interested in your money and then they don't care any more and Mr. Hilton please return your phone calls. more

Home Furnishings 10/27/2005

I recently made a purchase here and was pleasantly surprised with the service I received. The staff was very helpful and willing to work with me within my budget. It was a nice surprise to get a call from them after shopping there thanking me for my purchase and letting me know I could call them with any questions I might have. more
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