HiLine Homes of Puyallup

Built home with Hiline in 2007. Many problems during the build. The biggest ones are still problems. Flaky OSB used in walls and roof deck. Had reps from canfor, lumberman's, and Hiline in my garage peeling off pieces to "inspect" it. APA guys work for the industry not the consumer. "Structurally sound" but would have/should have been culled at the mill. They offered to cover it up with soffit covers and drywall. 10 years later, defective shingles from CertainTeed failed. Much of the roof decking was unusable. Had 2 contractors describe many similar experiences with Hiline homes built in the same time frame. Hiline was so busy at that time they were using every Tom Dick and Harry available and cut rate, sub par materials. Carpet was defective also. The contractor who replaced the roof said he has had to do several complete resheets of 10 year old Hiline roofs. There's more, from brand new bathroom flooring with drywall stilt scrape that Hiline wouldn't fix, to vinyl siding installed incorrectly... little things like hammer marks on cupboard faces (Hiline denied doing as we had access to the house...). A few weeks ago an operations manager at Lexar (previously Hiline) told me Hiline homes were built to code and that was all. They were simply an alternative to a mobile. Well, they advertise a "custom home," and I guess that's because the customer can "customize" them? The Lexar guy pretty much said Hiline was a low quality and I shouldn't have expected more. more

STAY AWAY FROM THESE MAGGOTS AT ALL COSTS!! Purchased a new home in 2006. Hiline promised a 30 year roofing shingle. Our CERTAINTEED LANDMARK SHINGLE FAILED MISERABLY AFTER 5 YEARS. THEY WOULD NOT EVEN COME TO OUR HOME TO LOOK AT THE DAMAGE!! They would not honor the 10 year Hiline Home warranty. Pawned us off to CertainTeed and we were treated like dogs from that company as well. Their roofing contractor would not call us back. Found out later they went out of business. HILINE ALSO DID NOT GLUE OUR SUB FLOORS. WE FOUND THE GLUE TUBES THROWN IN THE BUSHES SIX YEARS LATER. Hiline would not help us with that either. Stay away from these miserable crooks at all costs believe me!! more

We are not new to home construction. The home we built with Hiline took nearly 11 months after the contract was signed. They have a severe lack of project management and oversight. Had we not been able to be at the construction site every day, I'm not sure how long it would have taken to complete the home or what we would have ended up with. Know and understand the contract you will be asked to sign. Every change order, no matter how small or large will cost you well above what you would pay outside of the contract. If you are building one of their standard homes you may fare better than if you are building more of a custom home. If you are after a custom home. then find another builder. If this is the first time you are building a home, then find another builder. If you don't have the patience for excuses and lies, then find another builder. more

In 2006 we moved into our "dream home" built by HiLine. There were many hiccups along the way -- the foundation had to be demolished and redone due to a "cold pour". The cement chunks were left under the house which makes it difficult to crawl under the house for inspections! We lived in our trailer on site as the house was being built. As the sheetrock went up there was quite a bit of pencil drawn graffiti drawn on the sheetrock that was covered up with paint. Our roof underlayment was cheap fiber board which has begun falling apart -- the entire roof needs to be replaced! HiLine sent an inspector out and he said at the time they built our house in Lewis County that was "code", but they no longer use that cheap fiber board. So -- since they built to code it is not their responsibility. We did many "upgrades" in our home, but that doesn't seem to be adding to quality. The roofing we purchased was 30 year and has deteriorated after 9 years! As of today -- I am not pleased with HiLine Homes -- they do not stand by their product. more