Haskins Heating & Cooling

My 1-1/2 year old Carrier HVAC unit stopped cooling last week so I called Haskins (who installed the unit in November 2012) on Tuesday morning and they came out about 2 hours later and diagnosed the problem. They said that it needed about $1125.00 worth of parts and labor. I thought that a system that was less than 2 years old wouldn't be needing this much work done on it so soon and since I only had a 1 year warranty on labor I didn't think there was much I could do. So I called Jeff Haskins and asked if there was anything that he could do and he explained that they have been having problems with these units because of some manufacturing defects and said that they would make the repairs at no charge. They came out that afternoon and after about 5 hours our AC started cooling again! I'm not sure if other companies would do this, but I'm impressed with Haskins integrity and customer service and would recommend them. I'm not sure though if I would recommend a Carrier unit. more

Friendly customer service. Went the extra mile battling a home warranty issue for me. Timely response, knowledgeable technician. Look forward to seeing them in the fall for my tune-up. more

My A/C went out this morning I called Haskins Heating Cooling and they was very professional on the phone. Young lady said they could get someone out in a couple of hours. They called me as the service tech was on the way. He was there quicker than first thought. The serice tech quoted me a price for the repair. and the end resul;t was that exact amount. I will be use Haskins in the future. Thanks more

Had to have my thermostat replaced on my electric heat pump unit.Call Haskins Heating & Cooling a conpany I've been using since early 90's and trusted there work and honesty.Tech checked it out and said I needed a new thermostat .He was here about 30 min. replaced it and gave me a bill for $293.00. Their shop is two miles from my house,not much drive time.\r Today I went on line and got the price of the thermostat he used for replacement.It is a Honeywell FocusPro TH5000.The price was $30-$40 range for a FocusPro Non-Programmable, 1H/1C Thermostat.The company I've used long term charged me ONLY $234.00 for the unit.The service call was $59.00 which I thought was fair.Like I said my total bill was $293.oo..Thought a fair price would be $130.00 -$160.00 . I've called three 2nd opinions ,all three said I was overcharged.Two said I was grossly.overcharged.\r I called Haskins H & C sevaral times and tried to talk to Mr.Jeff Haskins.Lady answering phone would say he is in a meeting.The next time he was out of the office and so on.Each time she said he would call me back which he never did.I gave Mr. Haskins over a week to respond,which he didn't I am really shocked as to the way he handled this complaint from a long term customer.I feel as I have no recourse other than file a complaint BBB and other available sources. \r I feel I have been way over charged? \r Thanks, \r more

I highly recomend Haskins Heating & Cooling. They responded quickly to my call and installed just as quickly when installing a new HVAC unit. I am a satisfied customer! more

Great co. to have on speed-dial. My A/C went out and I called them and we had a new unit the next day. This is a wonderful co. to have work for me. more

When I called they never answered Haskins someone just said hello. I explained my problem to them, my unit was not cooling to set temperature, they said ok I will send someone out after lunch. I asked them to have someone call letting me know they were on the way out. Needless to say they never called. Pros: null Cons: null more

Came out to my home on Saturday and was a pleasure to have at my house, found a burnt wire and had my unit back on and running in a few minutes. And I was very happy with my bill and the Senior discount I recieved. THANK YOU ! Pros: null Cons: null more

Nice folks, but I had major problems after their tech shorted out my HVAC unit during a routine Fall maintenance. Afterward, our HVAC froze into a solid block of ice. They were going to charge me another service fee and $90/hour to stand there with MY garden hose and run water over the ice. Estimated thaw time was 4-5 hours. They told me I was not qualified to do this myself. I smelled a rat. They were invited to leave. \r \r We were without heat for 5 days while the HVAC unit thawed. The outdoor air temperature dipped into the teens at night. We froze. When the HVAC unit finally defrosted, we had a different company come to fix the damage. We were informed that a frozen unit could have been quickly thawed by turning off the HEAT, turning on the AC and running the unit for 15 minutes. Are you kidding me? We froze for no reason!\r \r That begs the question: Were the Haskins ?experts? ignorant of this fact or did they prefer to charge me a service fee of $60 and $90/hour fo more