My 1-1/2 year old Carrier HVAC unit stopped cooling last week so I called Haskins (who installed the unit in November 2012) on Tuesday morning and they came out about 2 hours later and diagnosed the problem. They said that it needed about $1125.00 worth of parts and labor. I thought that a system that was less than 2 years old wouldn't be needing this much work done on it so soon and since I only had a 1 year warranty on labor I didn't think there was much I could do. So I called Jeff Haskins and asked if there was anything that he could do and he explained that they have been having problems with these units because of some manufacturing defects and said that they would make the repairs at no charge. They came out that afternoon and after about 5 hours our AC started cooling again! I'm not sure if other companies would do this, but I'm impressed with Haskins integrity and customer service and would recommend them. I'm not sure though if I would recommend a Carrier unit.
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