Like so many other people that have had bad experiences, I was forced to use Greenway Home Services through my Home Warranty company. They were put on an emergency service call and still took nearly 2 days, the technition was dirty, spoke so uneducated that you couldn't understand him, and then took an entire day to install a evaporator coil (which I didn't need...keep reading) which should have taken an hour. I was charged my deductable of $75 that was stated by my home warranty company, however the first invoice by Greenway was for only $50. So I paid $75 for a $50 service. After the service was complete, the air conditioner didn't work as good as it did before. Also, I was told by Greenway Home Services that my claim with my Home Warranty Company was denied and that I had to pay out of pocket. Stupid me, paid the bill only to find out that NO claim was ever filed with my home warranty. Now over 2 and a half weeks later, they still haven't submitted the final report to my home warranty company. The Home Warranty company and myself are now pursuing legal action. The service manager, as well as the customer service manager will not return phone calls. I even heard them tell one of the customer service representatives to tell me when I was on the phone that they weren't in the office. Also, they try to charge you a 2% surcharge to use your Mastercard which is also a violation of Mastercard Merchant rules. This is a very bad company. Beg your Home warranty company to use someone else. They will cheat and lie to you.
Pros: Not a single one I can think of
Cons: Customer Service, Bad managers, uneducated technicians