Goldwing Service

DO NOT USE GOLDWING!!! The technician was completely incompetent and broke 2 different parts other than the one he was trying to fix. He told us to wait 24 hours against our strong objection and all our food went bad.\r \r We tried to talk with the manager and he was inflexible and unwilling to work with us. He refused to take our calls when we called back. Zero customer service and bad ethics.\r \r We had a different company come to fix and the problem was resolved in 30 mins! more

My Maytag washer kept blowing a fuse which would not allow the drum to fill with water. Goldwing came to look at it. The Technician Craig was a big whiner. He complained the whole time that I didn't live in his area and he was filling in for someone else. I just want it fixed. I didn't want to listen to him whine. He installed a fuse and several months later it blew again. I called Goldwing again. Oh boy Craig is here complaining again. He put in another fuse. A month later the fuse blew again. I called Goldwing a third time. They said they would have to troubleshoot the problem and that it could be very expensive. At that point I gave up and went somewhere else. I called Beyer Appliance Service in Tempe. They scheduled an appointment the next day. The technician Gil called and asked me what the model number was on the washer. He walked me thru where to look for the model number. He said he had to pickup a part and that the lid switch was bad and that's why the fuse kept blowing. He said it was a known problem. Why did't Craig from Goldwing know about a known problem? It took Gil half an hour to install the new lid switch. It was REPAIRED THE FIRST TIME!!! The washer works great! Gil was very professional and friendly. DON'T WASTE YOUR MONEY AND TIME. NEVER CALL GOLDWING!!!! more

dear sir i have a serious problem in my goldwing where can i find help more

We purchased a new refrigerator and for the past 8 months have had numerous problems with a freezer door and the icemaker. The Goldwing technicians and service manager have been great to work with. Recently as a result of Joseph's advocacy, service manager we were given a new refrigerator. We have also used Goldwing to fix our oven. Goldwing Service including office staff, the technicians and the service manager have always been willing to accomodate our needs and provide quality service. more

We are very happy with Goldwing Appliance ESPECIALLY our tech Tom Rados! He is very professional and customer service orientated. We want to make sure Goldwing recognizes Tom in the company as we do as his customer. If only more companies had employees like Tom our world would be much more efficient and stress free. He arrives on time and calls first thing in the morning of the service to give us our window of time. THANK YOU TOM!!! more

Johnny was on time and performed in a very efficient and professional manner. He was very helful. Howard more

Dave is a true professional who is extremely knowledgeable and helpful. We are very pleased. more

Through the efforts of Joseph Sanders, manager of Goldwing Appliance our failed dishwasher was replaced with a brand new one. The process of dealing with our appliance maker people became a nightmare. Joseph, behind the scenes, somehow supported us thoughout this ordeal. The outcome has been more positive than I ever imagined possible. Joseph was the one stable force that we have had throughout this process. We both want to thank" Goldwing Appliance from the bottom of our hearts for the effort that was made for us in solving this dishwasher problem. When trying to understand how Joseph accomplished this, we questioned the person that delivered the new washer about, he made the statement you are a very caring person and thats just who you are. Your actions have proved this to be true. It is rare to find someone that will go to the lengths you went to help us and we truly appreciated what you did for us. We are very happy with the new dishwasher replacement. The service people that have been to see us have also been above quality in their services. We recommend Goldwing Appliance Repair and should we ever need their services we will not hesitate to call. more

I had a refrigerator that was not cooling. I called Goldwing on Thursday, and by Saturday they had the parts in and were coming to fix it. I loved the tech Dean. He was fast and courteous. They showed up on time and promptly. The office staff was very helpful and nice. I had a pleasure speeking with Amber and Alicia, both professional and polite. Wonderful company all around! more

We had had some leakage from the washer and Goldwing Service came out very promptly, just when they said they would. The technician diagnosed the problem, cleaned the machine, and fixed it up. He even game me advice about cleaning the ducts on the drier. Overall, it was a great visit and I was very impressed with his attention and advice. I had actually used Goldwing Service several years back. I have no complaints. Bob Worth more

I am a Realtor who refers lots of business to Goldwing. Each time, I am frustrated because: more

I've used this company 4 times and have always had a pleasant experience. The technicians are clean, the prices are reasonable, the repairs made in a timely manner and done right the first time. I will gladly use them again. Pros: On time more

4 weeks ago we had a repair tech come to our home to check out our microwave that made a funny sound. He was able to determine the problem within 5mins. Two parts had to be ordered. After 3wks and no phone call from the company. We had to call last week to find out what the status of the part was. One part was on back order and created a month wait. When I spoke with the staff last week on Thursday to schedule the repair the soonest was Tuesday of this week. She explained that a technician would call me in the am to set-up a time to be here. I asked ""I have to be here all day?"" she said no when the tech calls you can set-up a time that will work best and I had her note I would not be available between 12-2. Tuesday came and no phone call. About 10:30am I called the office and staff explained he had been to the house already and called my husbands cell. The staff was rude when I told her the number was my husbands but he was at work. She replied ""What does he not answer is phone at work?"" with a distinct attitude of impatience. The tech did not leave a message on his phone nor did he leave a door tag as she said he did. Staff told me she would contact the tech and have him call me. In our eyes .... He was never here. Secondly I thought he was supposed to call and set up a time with us. I don't know of any company you have to be at home all day to wait for the repair man. 3hours went by and still no word from the tech. Needless to say I am not satisfied and called back in and spoke with a gentleman on staff. He was also rude. He told me since a tech was already here we have to reschedule the appointment. I proceeded to say I've already waited 4 weeks and he did not leave a message or door tag and I believe this is the worst service I have had. He snapped back and said ""That is your opinion"" and went on ranting and raving. I apparently upset this man, but I am the customer and I feel I had a right to say I had bad service. Since he continued on and would not allow me to speak after I said I was dissatisfied I politely told him I would have someone else call Thank you and good bye. I personally do not have to listen to him go on and on defending his company. I will be submitting a complaint to Lowe's and the Better Business. The staff must be very unhappy because it shows through the customer service aspect of the business. Pros: Technician was nice Cons: Staff answering phones have attitudes. Not happy people more

I bought a dishwasher from Spencers but it would not drain. Spencers had me call Goldwing who have now come out 5 times and it is STILL not draining. Spencers will not replace it and I have no interest in having Goldwing come back to my house. I am EXTREMELY dis-satisfied with Goldwing. I have contacted the manager of both Spencers and Goldwing and all they offered was to come back out and try again - NO THANKS!!! Cons: My dishwasher is still broke after 5 service calls more

This company was referred to me by Spencer's(come to find out later, they are owned by Spencer's--go figure). The tech came out to fix my washer and after several minutes of ""prying"" at my machine trying to figure out how it came apart, he gave up and said that it needed a transmission(without even pulling it apart). The tech quoted me $300 to repair it and charged me $100 for the service charge. To make a very long story short, I had my handyman look at the machine and he knew right off that it was not the transmission. As it turns out, my washer just needed a $10 part inside the agitator. My handyman charged me $85 for the total fix. After contacting both the service manager at Goldwing and Spencer's, nothing was resolved. I was told that their tech was factory trained and he made a correct diagnosis---what a joke!!!! Lesson learned. Just check their ""unsatisfactory"" record with the BBB---6 unresolved complaints??!!! How can they continue to operate with such poor business practices? Better luck to the rest of you. Cons: Lack of knowledge, misdiagnosed problem, expensive, unfair practices more

We have used Goldwing for every appliance in the house and I appreciate them tremendously. They come out when they say they will, and they are always readily available. Price-wise they are inexpensive and they back up their work. They have fixed my washer, dryer and refrigerator and unfortunately will now get a shot at my oven! I wish I didn't need to have it fixed, but I'm glad to know I can trust them to do the job! Pros: honest, reliable, quick response Cons: none more