It's interesting that someone would give these people a bad review. I have done business with this company for almost 30 years, both on the buy and sell side. As the previous reviewer stated the place doesn't seem to the most organized but neither is my desk. But I don't pick my precious metals dealer based on the ""look"" of their store. Maybe the problem the other reviewer has is he keeps referring to the fact that they run a poor retail establishment. Possibly. But I use them because they are a great wholesaler. Of course they don't have time for someone who wants to buy a silver dollar and a couple of dimes. But for someone serious about buying a quantity of precious metals or bullion there is no other place i know of in the city that offers the service they do. They have the tightest buy/sell spread and always have on hand materials to fill my needs. I am not a dealer but buy significant enough quantities that tight spreads mean more to me than if the store ""looks"" organized. They do tremendous volume there and don't have time for window shoppers. I call ahead, lock in a price for a given quantity then drive down and pick it up.
Interesting the other reviewer has friends and families who are dealers. Why didn't he go to them??? Its a good thing though he warned other unsophisticated shoppers to stay away. Who needs one of them in the way when serious customers are there conducting their business.