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Genesee Heating Oil Incorporated - 2 Reviews - 3616 S. Genesee Street, Seattle, WA - Plumbing Contractors Reviews - Phone (425) 516-7286

Genesee Heating Oil Incorporated

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3616 S. Genesee Street
Seattle, WA 98118
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(425) 516-7286
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Had no heat yesterday and last night. Called this morning and got an appointment for this afternoon between 12-4. Took time off from work this afternoon to be here for the servi...

bad experience 11/11/2010

Had no heat yesterday and last night. Called this morning and got an appointment for this afternoon between 12-4. Took time off from work this afternoon to be here for the service call. Called Genesee at 3:45 and was told that tech would be here within an hour - he arrived around 4:50. When he arrived he cleaned the furnace, got it running and left. (Wife and I went out for dinner after waiting around for several hours for the tech to arrive and do the work.) Came home later and found that the thermostat setting we had set before leaving had basically been ignored. House was now 75 degrees and much too warm for a November night. Fan won't stop, blowers are flaming and won't stop. Turning system off at thermostat won't make furnace stop. How do we turn this thing off?!?! Called Genesee's after-hours number to see if their on-call tech could call and advise. Was told that they won't do that without a service contract. ALL I WANTED WAS A PHONE CALL AND ADVICE! Finally had to shut off the power to furnace, turn off the gas, open a lot of windows to cool the house and deal with this problem another day. I'M NOT AT ALL IMPRESSED WITH THIS UNWILLINGNESS TO HELP WHEN THE TECH HAD JUST LEFT THE HOUSE ABOUT 3 HOURS EARLIER. more
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Genesee Fuel & Heating Company

Owner Message

  • With three generations of family ownership, and serving the greater Puget Sound area for 80 years, we are your area HVAC installation and repair experts. Call us today!

Additional information

  • Hours:

    Sun Open 24 Hours;Mon Open 24 Hours;Tue Open 24 Hours;Wed Open 24 Hours;Thu Open 24 Hours;Fri Open 24 Hours;Sat Open 24 Hours;
  • Payments:

    Discover, Visa, Master Card, American Express, Cash
  • Neighborhoods:

    Mt. Baker, Ranier Valley
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