After having some family come and visit for a family reunion. I noticed that the computer was running slower than normal. It had been being used by the grandchildren and their parents to check emails and etc., so I wasn?t really surprised that it was affected by the additional use. I called around and got ideas of what it would cost to help speed it back up. I called Geek Squad and they wanted $125 just to come out and look at it. I was told that if my computer had been infected by a virus that it could expose my personal information to the world. This scare tactic prompted me into a hasty decision and allowed them to book an appointment based upon my fears. Their technician came out and started his service. In two hours he had found what he said was the problem and had fixed it. I paid Geek Squad and they left. After a day or two , I turn the machine on to use it when I find that the machine is having a Blue Screen Error Message (BSOD?). I shut it down and restart it a few times, hoping that this would correct the issue. It does not fix the problem. I call Geek Squad tell them of what is happening and am told that it couldn?t be from the service that they had performed. I explain that it was not happening before they touched the computer and it only occurred after the technician had done his work. Again I was told it was not their fault and was told that if I wanted another technician to come out and fix that it would be at an additional charge. I couldn?t believe they wanted me to pay them to fix their mistake. I then asked for money back if they weren?t willing to correct the error display I was receiving. I was refused the refund and again told they were not responsible. Not responsible indeed, irresponsible is more like it. I had photos, and tax information on the computer that I desperately wanted to retain so I had to find someone to help me. I asked a few co-workers and they referred me to Secure Remote Support and a couple other companies. I called all 3 and had each one of them explain, diagnose, and quote the repair on the problem. I went with the company afor mentioned, secureremotesupport-dot-com. Because of the poor experience I described that I had before with Geek Squad, I was very gracias when the tech a Secure Remote Support was able to offer me a promotion to get the computer back up and running without me having to take it anywhere. I was amazed at the level of concern for me, even when it wasn?t a problem they created. I will never take my business back to Geek Squad after finding out what a real, caring and honorable business is like. My .02? Stay 1,000 miles away from Geek Squad and solicit the services of secureremotesupport-dot-com. Higher level of service, and they saved me a lot of money!
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