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Businiess name:
Gaylord Opryland Resort & Convention Center
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Review by:
citysearch c.
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Review content:
Upon checking in, I gave the hotel my credit card. When I ordered room services, I was told my cc is not on file. What? How can I check in without a credit card?\r
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I went to the front desk with my CC. The were 2 clerks at the front desk; the Concierge 20 years away. The clerks where helping people with restaurant reservations, I was next in line. I waited 20 minutes, how do I know that? Because I was watching that stupid CAbi commercial 10 times! Yes, I counted. When I finally got to a clerk, I asked her what time the Concierge closes, she said 8PM. I asked why did you not send people over to her? She stated that if a customer comes and asks them something, ie) Dinner Reservations, she has to help them. What took so long was the drunken slobs could not agree on a restaurant.\r
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I asked why would you not send them over to the Concierge? What I got was if they are asked something, they answer.\r
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When finished, I asked to see the manager. What I got was a kid who looked like he was 22. I asked where the video camera goes, he stated security. Next question, why the back would not have accesses to monitor the front area. No answer.\r
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I asked why would you NOT send customers to the Concierge when they have questions? He said that if ?his? front people are asked a question they will help. I asked why have a Concierge; he repeated if ?his? front people are asked a question they will help.\r
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I have been all over the world in hotels; I have never been in a hotel with people waiting in line for a long period for Concierge questions not told to go there for their answers. He could careless.\r
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My next move? I canceled family trip with my family in May. We are going back to Branson. Opryland?s loss? 3 rooms at $354 for 6 nights, plus many meals. \r
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Funny, all the kid had to say was, ?Yes, sir you are right, I will take care of it.? Even if he didn?t fix it, he should have said he would. \r
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I would say if you plan on going, you go at your own risk.
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