I needed to have our HVAC system and Water Heaters inspected. I was glad that I could have all service completed through one company on the same day. The person that assisted with scheduling the appointment was very friendly. I also received a text notification ahead of my scheduled appointment times. The HVAC technician was very professional and courteous. He is very knowledgeable and was very thorough with servicing our HVAC system. I was not as pleased with the plumbing technician. I was of the understanding that it would only cost me a trip charge of $69 to inspect our water heater if no work was required, but instead I was charged $151 for the 10 minutes it took him to look at the water heaters. I didn't expect that any work would be needed since the water heaters are less than 2 years old, but I wanted piece of mind that there were no issues with them. I expected the plumber to be proactive in providing feedback on water heater maintenance and draining, but I felt he was disinterested and not customer service focused. I would definitely recommend Frymire for HVAC service needs. However, I could not rate my service with 5 stars due to short fall of service provided by the plumbing technician.
RESPONSE FROM Frymire Services, Inc.:
We want to apologize on behalf of Frymire Services for any distress you may have experienced after completion of our plumbing repairs. Frymire Services takes great pride in our service and we are sorry that you have experienced less from us. We value you as our customer and we honor our relationship with you. If you ever decide in the future to call us for plumbing service, we will readily welcome the opportunity to regain your trust.
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