Is there a zero star option???? TERRIBLE service! We drive a Passat and are forced to go to the dealership for certain services and dread going to Fletcher Jones. They are incredbly shady about prices (tell you it will be $250 and you go to pick up the car and it's $320), have nothing but excuses for why they can't meet deadlines (my favorite was that their computers don't work sometimes so they aren't sure if they can get the programing completed, when I asked why they don't work I was told by their award winning customer service rep with nothing but excuses that "You know computers, sometimes they work and sometimes they don't!"....actually....that hasn't been my experience), AND finally if you schedule a appointment for service it's an appointment with the customer service rep NOT to get your car in so "you may have to wait" longer than they told you.
Pros: none that I can think of....ummm they are the only Audi/VW dealer in the city...or is that a con?
Cons: terrible service, customer services reps with nothing but excuses and very rude