I called earlier today to make an appointment for an oil change and tire rotation. Hard to beat their coupon prices. My appintment was for 4:00.\r
I arrived on time and they checked me in quickly. Check-in was completed at 4:04 according to my work order. However, it was exactly 5:33 when they finally went out to pull my car into the garage. All told, I was there for about two hours and ten minutes for an oil change! And an hour and a half of that was just waiting for them to get to me, despite having an appointment. (I was initially told 45-60 minutes total, including wait, by the way).\r
Also, while I was there, the man patiently and quietly waiting ahead of me was told that they ""messed around and cracked [his] windshield"" while they were changing his windshield wipers. They knocked the spring-loaded wiper arm down and it smacked and cracked his windshield. It made me very apprehensive of the quality of their service. \r
I will likely not go back there, and certainly not for anything more complicated than an oil change.
Pros: Cheap oil changes with coupons from their website or mailings.
Cons: Very slow, sloppy service, unprofessional customer service.