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Firestone Complete Auto Care - 13 Reviews - 5719 Kirby Dr, Houston, TX - Auto Repair & Service Reviews - Phone (713) 659-0114

Firestone Complete Auto Care

5719 Kirby Dr
Houston, TX 77005
(713) 659-0114
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Firestone Complete Auto Care - Houston, TX


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I went into Firestone with a wheel-bearing problem, among other things. Once they had looked at the car, they called me and explained the situation and its severity and explained ...



Editorial review from Citysearch 8/13/2012

Do NOT come here! The staff will do anything to try to squeeze as much money from you as possible. The people that work here are con artists. Actually, after the experience I had with these people, I'll never come to ANY Firestone again.. EVER. more

BAD SERVICE 5/1/2011


Money hungry 7/13/2010

These people just want ya money.I went in for an inspection and they charge me extra for whipper blades just cause they could I would not recommend these people for anything more

Super Nice Guys, Great Customer Service. Very Knowledgeable 1/26/2010

I went into Firestone with a wheel-bearing problem, among other things. Once they had looked at the car, they called me and explained the situation and its severity and explained it where I could understand it. They patiently answered all of my questions. The mehanic's name was Jeff. What a super nice guy. When they told me how much it would cost, which was about average after pricing around, I told him I did not have that much money. He said he understood that times were hard, and they could keep it for me as long as I want free of charge until I could afford to have the work done. I was so impressed with that! I ended up finding a much better price, so I did not get the work done there. However when I tolf them that I would be picking the car up, thier tune did not change a bit. They were still nice and understanding. They were even helpful to the tow driver that was transporting my car to the other mechanic. I cannot say enough things about this place. If I had the money, I would get all of my work done here. I will be taking my car in for its maitenence as well as its inspection. I highly reccommend this place for repairs if you can afford it. This was a no-pressure experience. I am so impressed. Pros: Thorough, Knowlegeable, Took time to explain things Cons: $$$ more

Great service, courteous staff 1/3/2010

I went for a regularly scheduled oil change for my Honda Accord. Beforehand, I called two times to check on the wait time. I spoke with Joe first and then Danny, both were very friendly, said sir a lot! Told me to bring it in now if possible so they can get it to me as soon as possible. Within 30-45 minutes, I was in and out. Routine oil change, great deal, saw them teaching another customer about hub bearings and how it might get messed up due to manufacturer bc they were trying to SAVE her money by suggesting she goto her dealership to get it looked at since its under manufacturer!!! Rarely do mechanics do that!!! I will be back bc I've been looking for a nearby reliable shop for my routine maintanence and think I found one. Pros: Quick honest service, respectful, friendly staff Cons: cannot beat starbucks coffee next door more

Almost lost my life 10/16/2009

A routine brake job cost $800 on my Lexus GS400. For this, I got 4 sub-par rotors that rusted after 1 month. Replaced the rotors. They replaced the rotors with spray-painted rotors to prevent rust. While driving to work today, almost lost front wheel because they forgot to put the lug nuts on or didn't screw them in well. This is criminal. Do not go here unless you want to risk life and your car. Cons: Horrible service more

they will RUIN you car 8/9/2009

brought my car there for oil chnage and got it back with the check engine light on. the cost to fix the problem was $800. these guys are swindlers !!! i will never go there again and will tell everyone that i know to avoid this place. Pros: at least they can do an oil change Cons: the mess up your car on purpose more

Horrible Brakes Service!!!! 6/8/2009

Took car in for brake check because they started squealing... Replaced the brake pads ($450!!!!) and i took the car home. Next time I drove it, they started squealing again!! Took it back, and they said ""let me check your file..."" They claim to have never checked the rotars and that was the real issue. So now they want me to pay for that!!! I prob didn't even need new pads!!! what a rip off.. Cons: Rude, Trying to take your money!! more

They followed through on a customer service issue!!!!!!!!!!!! 11/26/2008

I took my car there for a new battery. I was told I needed a new battery. They called a couple of hours later and said I needed a new starter for $600.00-700.00. The car isn't that old. They said it wouldn't start, etc. I took it to a Chevrolet Dealership, they said a cable was loose, I didn't need a new starter or a new battery for that matter. As an update, the manager called me and they refunded me the money for the battery and apologized. They went above and beyond to make the customer happy. more

Don't let them touch your car! 6/5/2008

This place is pretty bad! Don't go there, don't let them touch your car not even clean your tires! trust me I made that mistake once! more

Great service, great staff! 5/29/2008

Firestone corporate stores continue to impress me. This location has dealt with a difficult situation for me and came through with stars. They have done work on more than one vehicle of mine and always stood behind what they do. They communicate clearly what they can (and can't or won't) do. They do good work for a fair price! Pros: always on time, honest, parking, staff, parts in-stock, service more

I will never go here again 6/27/2007

I bought two tires on Thursday morning, drove over to UH and came home, Next day one tire was flat and the other was low. I took the car right over to them and they told me it would cost $19.95 just to look at them, because I hadn't bought the extended road hazard warranty. When I asked them if that meant they could just sell me defective tires they replied that I should have bought the warranty. They had checked the tires when they put them on and that it was a road hazard. The person who sold me the tires and to whom I talked to the next day was a manager. Pros: close to the village Cons: shoddy work, bad service, see review more

At least they can change the oil. 1/9/2007

I don?t want to sound like ungrateful - and I'm a a glass is half full sort of guy so let me say this .... Pros: Conversation while you wait - great oil change. Cons: Seem to have a little trouble with everything else. Suggested Christmas gift for Fire Stone Mechanics Idiots guide to ?everything you ever wanted to know about cars? . more

not friendly 11/7/2003

bad customer service, embarrassed me in front of other customers because of my lack of car knowledge, slow car repair/maintenance service Cons: rude more
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3 Shops, 1 Stop! Maintenance, Repairs and Tires since 1926.

Owner Message

  • Our skilled technicians are ready to serve all of your vehicle needs. From tires, auto service, brakes, and alignments, it?s a one stop shopping experience. Call or make an appointment online today.


  • Offers complete automotive work including brake replacement, tire rotation, transmission service and more. Sells Bridgestone, Firestone, Dayton and Lemans brands.

  • 7/15/2008 Provided by Citysearch

Additional information

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    Master Card, Discover, Visa
  • Neighborhoods:

    Braeswood Place, Southwest