OK, this is based on a trip I just took (March '05) to Spokane from Seattle. We rented a mini-van from the Lake City Way branch. Denny was the guy who helped me and he was fun, friendly, efficient and a good guy all around.
Price was decent (not great because it wasn't a little car), service was very good, and the van was fine and made it without incident. The price he quoted was the price it cost, and there seemed to be no "gotchas". I did not try the "pick you up" service, since I live 3 blocks from the place.
Note - they are closed Sunday. Saturday just open 9 to noon. Why, I don't know. They have good weekend specials.