I arrived at LAX last night, May 29th, 2008 at about 10:30 PM and was waiting more than 40 minutes to get a shuttle. It showed up only after I called, full of passengers (not a single empty seat) and bins full of luggage. While I was waiting, shuttles from a number of other companies passed by 3-4 times. If you value your time, stay away from this company. Its location is great, price not so attractive, but shuttle service is disaster.