ER Centers of America

I went in today for acute bronchitis when I couldn't get in to see my GP until May or any other GP I was referred to by friends and family. The front office staff was wonderful; got me in to see Dr. Rao quickly. Nurse Stephanie was kind and did her job well. Dr Rao was kind, efficient and professional. Since I've suffered with this many times previously I knew the correct treatment that should be administered. The treatment was as I had received previously and was administered correctly. The only concern I had with Dr. Rao was the miss pronounced illness that I have -- it's difficult to say but most doctors pronounce it correctly or come close -- and his explanation of the treatment for an infection. If he treated me as he explained I should not have received antibiotics, which I was given. I'll have to double check with another physician to be sure. Nonetheless, the treatment was, as I've said, inline with previous treatments received. Now the BIG but..... I wasn't able to research the facility prior to arriving today for treatment due to how ill I was at the time. Had I seen the reviews I probably would not have gone in for treatment which would have landed me in the hospital within 24 hours. I despise billing disputes but know how to get the proper authorities involved to get to the bottom of billing issues and the facility's billing practices. I may end up paying more than I should have to pay but the facility will be scrutinized inside and out by federal and state agencies if I'm billed incorrectly. Let me be clear...that is not a threat. I've run in to problems like this before and have learned, the hard way, how to get to the bottom of billing problems that can't be resolved amicably. I will post later about my billing experience. Thanks to all, except Dr. Michael K. and the other obviously in house "review", who have taken the time to post about their experiences. I found all the reviews helpful and informative. more

I would not go back here for any reason, emergency or not. They will use any means necessary to make money, leaving out key details up front so you end up with a shocker for a bill. Everybody I tried to work with to contest their ridiculous bill told me: "Billing is not my job here, that's administrative issues". I told them there's a human element to these processes and rules. We're all humans, have a conscience before you rip people off. Go to Legacy ER or any other facility for that matter. Wish I had read some of the online reviews before i made the regrettable mistake of going to this place. A word is enough for the wise. PS: I'm sure there's a good reason they're not even members/accredited by the Better Business Bureau yet there are 13 (soon to be 14 with mine) complaints about them on there. Look it up if you doubt it. more

I would not go back here for any reason, emergency or not. They will use any means necessary to make money, leaving out key details up front so you end up with a shocker for a bill. Everybody I tried to work with to contest their ridiculous bill told me: "Billing is not my job here, that's administrative issues". I told them there's a human element to these processes and rules. We're all humans, have a conscience before you rip people off. Go to Legacy ER or any other facility for that matter. Wish I had read some of the online reviews before i made the regrettable mistake of going to this place. A word is enough for the wise. PS: I'm sure there's a good reason they're not even members/accredited by the Better Business Bureau yet there are 13 (soon to be 14 with mine) complaints about them on there. Look it up if you doubt it. more

Very caring. Detailed work, friendly environment. more

This facility is excellent efficient and very friendly staff! I never have been to any doctors office or ER Facility that will take you in back immediately! Very well organized and efficient! No need for improvement! more

Recently I broke my pinky finger at the joint level. It was a pretty good break but nothing that serious. Initially I didn't know if it was a sprain or a break so I went to the ER centers of America by my work in Plano. I went up to the window and the first thing out of my mouth was if they accepted United health care. They said yes we do and all I would have to pay was a copay ($75). I said "Great". They took 3 x-rays of my finger and told me that it was a serious break that would require surgery scaring the crap out of me. They bound my hand with wrapping all the way up to my elbow! They also put my arm in a a freaking sling stating that the break could spread to my arm. HAHA! Needless to say I took that off when I left. The next day I saw my Orthopedist in which he informed me that no surgery was needed, the wrapping and sling was ridiculous and all I had to do was tape it to my ring finger for 6 weeks. So yesterday I receive a bill in the mail for $785. The wrapping of my hand alone was a ridiculous $450! I called and asked why my insurance wasn't paying for this in which they answered that it was applied to my deductible. To make a long story short, come to find out that they did not take united health care and it was out of network sticking me with the whole bill. They know if they tell people this initially that the person will go elsewhere. I have read similar stories to mine on the review boards. They will over charge you or your insurance company and will lie to you on accepting most insurance policies more

An amazing place! I was a bit reluctant to go here based upon some of the previous comments but I was in terrific pain from kidney stones and this was the closest place. Upon my arrival I was given a fact sheet about their in/out of network insurance policy. I don’t understand the confusion expressed by some folks. I had to wait no more than 5 minutes to be seen, they get right to you once you are in a room and take your pain very seriously. I have been so impressed with this establishment; I will always go here first before I would ever go to a hospital. more

My family and I have sought care...urgent and emergency... here on several occasions and each time we've had a very positive experience. We have always been promptly seen by a competent doctor. The staff is friendly and professional. We've been in-and-out in a fraction of the time of that had we gone to a hospital ER or some of the local urgent care places. more

The first two reviews here are fake. They are from Dr. Michael K. who owns the facility. I would NEVER go to this facility again. You can't trust that the same level of service you receive while you're there will be the same when the bill comes. Months and months of incorrect billing, involving a collection agency when our insurance was never billed, being told over and over again that our account was settled, then being told we still had a balance, and worst off, being treated like garbage by their office staff. more

The first review is from Michael K., who happens to own this facility. I will say that the service was fantastic. We were see quickly, given great care, and were out of there in no time. Then the nightmare begin. Months and months of incorrect billing, involving a collection agency when our insurance was never billed, being told over and over again that our account was settled, then being told we still had a balance, and worst off, being treated like garbage by their office staff. I would NEVER go to this facility again. You can't trust that the same level of service you receive while you're there will be the same when the bill comes. more

When you or a loved one needs immediate medical attention, you shouldn’t have to wait for an appointment or in the ER waiting room for the care you need now! more

had been in to see Dr. Kutsen for a serious infection of my foot. I came after 1000pm, and they still took time to see me. Great attention and care more