Placed an online order on 9/21/19 for an item clearly listed on their site as in stock. On 9/23/19, they contacted me to say that they were unable to immediately complete the order because the product was on back order from the manufacturer for 3-5 months. They offered a cancellation, substitution, or back order with the distributor shipping directly to me as soon as possible. No other place I could find was even taking back orders (most were only giving the option to sign up for a back in stock notification), the price was good enough, and I could wait, so I opted for the back order.
Given that we were nearing the upper end of the estimated back order period, and since other sites were now listing the product as discontinued by the manufacturer I contacted them on 2/16/20 requesting a status update. If their distributor still had them somewhere in the pipeline and I could be guaranteed my order I could wait, if there was no chance that the order could now be filled I would obviously need a refund. Getting no response, I followed up with the same inquiry on 3/2/20.
With absolutely no response up to that point, I opened a case with the Better Business Bureau on 3/12/20. They first informed Dowdle of the complaint on 3/13/20, and sent a second notice on 3/30/20. As of today (4/9/20) they have still not responded.
I wish I would have taken a look at the reviews for this business here and other places online before placing my order. Practically this exact scenario appears to have played out a number of times with different customers. I won't ascribe sinister motives, but at the very least, Dowdle appears to be completely over their head when it comes to being able to handle online sales. Do yourself a favor; avoid the headache and stay away when shopping online.
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