This is my first message, as I have never been moved one way or the other to comment on any type of service, however, I am moved today. My husband and I ordered from Delicious Deliveries, they said they would be here in an hour and a half...two hours later they showed up with THE WRONG ORDER and everything was cold! 1/2 of the order was correct, 1/2 was all wrong. I ordered a fisherman's platter (it's st. patrick's day, i'm catholic, i was in the mood for fish) and they brought shrimp and french fries, no fish, no garlic bread, no coleslaw, no tartar sauce. I called and they said they would bring the other 1/2 of my order in another hour. So an hour later, they show up, more cold food, this time it was the fish, no garlic bread, no cole slaw and it was ice cold and soaked in cold fish grease. Disgusting. So I called again to tell them about my disappointment, some lazy kid answers the phone, puts me on hold for 10 minutes and then proceeds to tell me that there is nothing they can do about it. I informed him that his customer service skills are subpar, he then said that the best they could do for me is put a note on my account for my next order to give me $6.99 credit for their ridiculous service charge (Note: this DOES NOT include the driver's tip...a crappy burger and cold fish cost $50). If you have the chance to use a different service, or pick something up for yourself, I think that would be your best bet. These people are not professional, if you DO use them, make sure they don't put hair in your food.
Pros: Convenient if you don't feel like leaving the house
Cons: Terrible customer service, unreliable, and not worth the cost.
more