Custom Memories Studio

The time and commitment that the owner, Rebecca, showed me was awesome. My boudoir session was fantastic and I was a little nervous going into it, but Rebecca made me feel very comfortable and at ease. I can only imagine that she makes everyone at ease for their sessions. When choosing the photographs I wanted, she took a lot of her time to make sure I was happy with the photographs. They turned out so good, I had a hard time choosing the few I really wanted. I highly recommend Custom Memories Studio for all your photography needs. more

Awesome Experience I had an awesome experience at Custom Memories Studio and Rebecca. She was so nice and patient with us. I have two toddlers that would not sit still and she was great and very patient with them. I was a little nervous how this photo shoot would go since I had horrible experiences with other studios, but I was so pleasantly surprise how my kids had a great time with Rebecca. Their photos turned out so cute that I had a hard time choosing and Rebecca was so kind to give us a couple more low-resolution pictures free of charge on a DVD. That really help me make my decision and I ended up buying a full collage framed and all. I love, love, love her custom glassless framing. more

I had heard good things from a friend who had pictures taken there. I went to look at her site and found this review. I was not sure and nervous how my session would be after reading the some reviews. However after my own experience, I cannot say more good things about Rebecca. I wasn?t planning on writing a review but I had such a wonderful experience that I wanted to share with people and remark on some other reviews. Rebecca showed nothing but professionalism, and more. She is so in tune with what I was looking for and my pictures turned out amazing. The one review must have caught her on an off day, but everyone has off days. My experience with Rebecca was that she was very up front and very personable. She had an intern working for her and she explained her staffing situation and that she has a couple of interns learning the business from her. She was very thorough with the rules and what to expect from the living social coupon, so I knew they would have her watermark on the lower resolution and I was ok with that. Most photographers have their signature to show their work and hers was her business logo. The high resolution that I received had a very small signature logo at the bottom corner so I am not sure why this reviewer is complaining. To the reviewer that was complaining about taxes, I didn?t find her taxes to be high at all. Really? To be nit picky about a few cents is ridiculous. I?m sure she pays more than enough in taxes for where she is and what she does. When I had to pay for the taxes on my living social purchase I didn?t have cash to pay her, and used my card instead. I felt bad that I had to charge for such a small amount but she was very kind and understanding. I know for a fact that she gets charged money every time she uses her credit card machine even if it?s just $5. All in all I would recommend her to everyone! more

My experience with Custom Memories was excellent, We were not sure what to expect upon arrival, but we were pleased with the photographer. She took the time to try different shots and ensure we were pleased with our photos before we left the session. When viewing our proofs, the photos were presented for us in an organized manner, with many different photos for us to choose from. Rebecca is truly someone who is passionate about her work. I will be returning again. more

We purchased a LivingSocial for an hour studio photo session. Rebecca seemed professional and attentive. While our LivingSocial was for an hour in studio, she was generous and gave us time outside as well. However, we were sorely disappointed when we returned to view our pictures. The majority of the in studio pictures included the unwelcome appearance of my bra strap. I was surprised that Rebecca had not mentioned anything since she was prone to fix things in-between shots. We didn't want any of the pictures with my bra strap hanging out so she said she could probably remove it. However, if it was a lot of work, she'd have to charge - we just didn't choose any of those. Additionally, we decided to purchase a laminate finish for one of our pictures. It came out to $25 before tax. Rebecca told her husband that sales tax was 7.5%. My fianc? challenged saying it was 7.275%. She challenged back saying that she'd know since she pays it every month and that it depends on the service type and locality. According to the MN Department of Revenue, the sales tax rate for 55391-1837 is 7.275%. The rate does not include the special local taxes administered by the Department (Minneapolis lodging, entertainment or downtown liquor and restaurant taxes, the St. Cloud liquor and food tax, or the Rochester and St. Paul lodging taxes). As far as I can tell, photography does not fall into the special local tax category. Finally, the low resolution pictures we received have large watermarks. The watermarks were placed in the same location on every picture; it ended up covering a lot of us in many cases. After inquiring about purchasing full rights so we could remove the logos, Rebecca explained that it would be too expensive. She claimed that most photographers do not give DVDs with high resolution images anymore and that the logos were designed to protect her. After this experience, we decided to go with another photographer for our full engagement session. And yes, they gave us all the pictures on a DVD. We have full rights and there isn't a watermark in sight. more

Lets just say this is a new business owner who is having staffing issues, production issues and organization issues. I would not recommend working with them at this time...maybe down the road when they get more business experience under their belt. I am very frustrated with my encounter with CMS and that's all I'll say at this time. more