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C & W Plumbing - 62 Reviews - 1890 Midway Rd, The Colony, TX - Plumbers Reviews - Phone (972) 395-2597
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C & W Plumbing

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1890 Midway Rd
The Colony, TX 75056
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(972) 395-2597
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C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX
C & W Plumbing - The Colony, TX

Reviews

( 49 )
( 5 )
( 2 )
( 2 )
( 4 )

Best

We have had superior service each time we’ve had a problem. We wouldn’t call another plumbing co.\r \r see original review-http://cwplumbing.wordpress.com/2013/07/17/superior-se...

Worst

After reading the reviews on here, we felt confident in calling this company and having our water heater replaced. I will say that in over 30 years of home ownership this was the ...

Superior service 7/31/2013

We have had superior service each time we’ve had a problem. We wouldn’t call another plumbing co.\r \r see original review-http://cwplumbing.wordpress.com/2013/07/17/superior-service/ more

I would give 10 stars if I could 6/27/2013

Yes, definitely I would give 10 stars if I could.\r \r see original review-http://cwplumbing.wordpress.com/2013/06/25/i-would-give-10-stars-if-i-could/ more

Everything was great! 6/25/2013

Everything was great!\r \r see original review-http://cwplumbing.wordpress.com/2013/06/25/everything-was-great/ more

Efficient & cared for the customer 6/1/2013

Rod, did a great job, was efficient & cared for the customer.\r \r see original review-http://cwplumbing.wordpress.com/2013/05/31/efficient-cared-for-the-customer/ more

I would definitely recommend the company to my family and friends 5/31/2013

Jason was extremely friendly and helpful.\r \r I would definitely recommend the company to my family and friends.\r \r see original review-http://cwplumbing.wordpress.com/2013/05/31/i-would-definitely-recommend-the-company-to-my-family-and-friends/ more

Professional, on-time! 5/29/2013

Professional, on-time! \r Thanks, \r Peggy\r \r see original review-http://cwplumbing.wordpress.com/2013/05/29/professional-on-time/ more

Great Service 4/2/2012

They did work on my house and did a great job! C&W Plumbing told me what they were going to do, explained it to me in detail, and gave me several options to choose what fit me best. Thank you for being so fast at fixing my issue. I will definitely use you again if I need a plumber. more

Excellent Customer Service 2/27/2012

We have used C&W since they first went into business and unlike many business that grow and forget the customers who first used them, C&W never has. The entire staff is not only very courteous , they always help us in a timely manner and are upfront about the costs associated with the repairs. We recommend them to everyone we talk to ! more

Broken water line in front yard; was red ticket by city inspections 1/10/2012

I would not recommend this company for any plumbing work, they are overpriced, rude and very unprofessional. C&W came out on a Monday evaluate the job which turned out to need a replacement of 3/4 pollywater service and I decide that they would do the job. I was told that the job would be complete by Friday. On Friday, I get home in the afternoon and there is a red ticket on my door from the city with a list of problems. I called and they said that it will be Monday before they could get out there to fix the issues. On Monday, I called back and after talking with the receptionist, who was very rude, I ask to speak with the sales person who came out for the initial visit to get an understanding of why a company of this caliber would be getting 'red' ticketing. I finally got to speak with him, who preceded to tell me that the city inspector was wrong and that they (C&W) were right. He went on to say that they (C&W) have had problems with this particular inspector before and that the inspector wants the specs one way and the other inspectors have different spec requirements. My answer to this was I thought all inspections follow a city standard. I did not believe his explanation. On Tuesday, of the next week, I called back and spoke with the office manager and the Service manager to get a better understanding of what was going on. The office manager passed the phone to the service manager and he said that they have a 'green' ticket now and it was the city inspector that was wrong and they (C&W) are at my house now finishing the job. My problem with the entire project was: 1. The customer service was below standard, meaning there were no updates initiated by C&W, I had to call to find out what was going on. 2. I would not expect a company like this whose advertisement states that they have the 'highest integrity and professional qualities' to get 'red' ticketed on sure a job. 3. Their customer service is not very good, I felt as if my calling to inquire about the job was 'bothering' them, the receptionist at one point raised her voice to me when I asked to speak with Doug. 4. I asked if there would be some type of compensation for my inconvience and the service manager laugh and said no, what inconvience. Well the fact that a 'red' ticket was stuck on my door for all the neighborhood to see and the fact that you have taken so long with such a small job. more

happy at first and now frustrated 1/7/2012

I thought that the work was fine at the time of the visit. However, I TRIED to take off the water hose so that I could put on the protective covers so that the pipes wont freeze. I can not get the water hose off. I dont know what that guy did, but if my pipes freeze because I could not get my covers on, I will be sending the bill to your company. And I normally store my water hose in the garage, but since I cant get it off, it will prob. ruin also. RESPONSE FROM C&W Plumbing: Mrs. Harrison, Thank you for voicing your concern on the work performed at your home. As you are aware, we have 100 guarantee on the work we performed at your home. We would like to correct any issue that you feel that you may have with the work done. I did notice from the original work order that you choose not to have the faucet replaced at that time. We do recommend that due to the problems with that faucet that the unit be replaced. Please contact me to take care of this situation before having any further issues with it. Karen more

Very Professional 11/18/2011

I found the technician to be very knowledgable and professional. The company was quick to respond to my needs. more

good work 11/12/2011

Great work. I am very pleased with the work. Very tidy, knowledgeable. The price was average compared to other companies. more


Excellent service and level of professionalism 11/12/2011

Although C&W was not the lowest bid, their professionalism and attention to customer service lead me to use them for service. Their technical staff (Jason) and administrative staff answered all of my questions and their follow up was very timely. more

Very Reliable 11/12/2011

We had a water heater leak and was ready to burst. C&W came out that day to check it for us. We agreed to the estimate and the job was completed within 48 hours. Thanks C&W more

Fast, professional 11/7/2011

I called that morning. The plumber came right on time. I showed him the problems. He explained everything he did, and everything is running much better than it ever has before (since I've been in the house). more

Excellent service 11/7/2011

Jason is great. Explains everything he does and is very professional. more

They found the problem of roots in the drain line that another plumbing company had not fully repaired like they said they had done. 11/7/2011

I am considering using them to replace the cast iron pipe where the roots were causing the problem since they do a great job and actually do what they say they are going to do. more


I liked the service, but was turned off by the upselling - see below 11/7/2011

I was very unhappy that your eleceician went around my house and gave my sky high estimates for things I had not requested quotes on. I know he was told to do this. The person who called for my review said their customers 'like' this. I disagree as I have never had an electrician do this!!! Doubt I will subject myself to this kind of upselling in the future. RESPONSE FROM C&W Plumbing: Dear Mary Ann, Thank you for the review. However, it appears that you may have been reviewing an electrical company and not C&W Plumbing. We look forward to servicing you should you need us in the future. more
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C&W Plumbing provides outstanding residential plumbing services at a great price. We're known for our professionalism, punctuality & care.

Owner Message

  • C & W Plumbing is committed to excellence in plumbing repairs. We are available 24 hours a day and offer emergency plumbing services in the North Dallas area including Denton and Collin counties. Our technicians are Moen certified and specialists in slab leak repair, water heater installation and repair, and drain cleaning. C&W Plumbing Services Include: Gas Water Heater Replacement Electric Water Heater Replacement Water Leak Location Gas Line Repair and Installation Hydrojetting Video Camera Sewer Inspection Drain Cleaning Slab Leak Repair Faucet Installation Kitchen Sink Replacement Disposal Repair and Installation Toilet Rebuilding All the technicians are licensed and experienced in all types of plumbing repairs including toilet rebuilding, faucet repair, and disposal installation. Call us today to take care of all of your plumbing needs. Repair Our Specialty....Service Our Passion!

Additional information

  • Hours:

    Daily 24 Hours
  • Payments:

    American Express, Discover, Master Card, Visa
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