Have tried them a couple of times; very poor service. I will not go back - this last time I went in for a tune and checkup b/c my bike shop was too busy - explained I was doing a last minute several hundred mile solo trip, asked to have the chain replaced, brakes checked, tune - and requested new tires and tubes - they looked worn to me. RT did a quick (but not cheap!) tune, told me tires were ok, ""don't replace them, they are good for a long while yet, they aren;'t like car tires where you have to worry when the treads wear out "". . . . .and told me my brakes and chain were ok . . . . .so here I am, 4 miles pedaled since leaving the shop, stuck in Carbondale Illinois waiting for a bike store to open tomorrow. My tire blew after I got off the train - found one bike shop , they did not have my size, but the owner chided me, told me I should have replaced the tires ""look they are rotted"" - and ""you really need a tune, look your chain is stretched, your brake pads are worn down and out of line "". . .. He did not believe I had a tune until I pulled out the receipt. \r
I should have known something was wrong when they charged me about $30 for one of those little reflective strips that goes around your ankle - at least I noticed that before I left the shop - they did refund that. \r
I would give them zero stars if I could.
Cons: Poor Service, bad prices