Brothers Air, Heat and Plumbing

Stay clear from these guys and their shady ways. I went to Home Depot to look at water heaters and to find out how much the installation would be. They took my information and passed it on to their contractor that would do the install. Someone called me from Brothers to schedule the install. I was hesitant because I have heard through other people that Brothers are expensive, but I was willing to see what they said. The "Plumber" showed up to give me a quote. Within 2 minutes of being at my house I knew this was a waste of time. I was interested in a heat pump water heater to save money and he immediately bad mouthed that choice. He then went on to say that he could install it, but it would be cheaper for me to purchase the water heater through them instead of using Home Depot. The whole time he was wearing a Home Depot contractor badge. I knew right then I knew I would never ever do business with Brothers. He went outside to write up an estimate. He came back and showed me that a water heater install would be almost $1500, but if I purchased through them it would be $1700 which included the price of the water heater. Are you kidding me?? These people are insane. Also he didn't even quote me for the heat pump water heater. This was a regular 50 gallon electric water heater which I already have and it is working fine. All I wanted to do was try and be efficient and save some money in the process by installing a good water heater. When I told him that he tried to sell me a tankless water heater for $6600. No thank you. This business is a joke. I will also be stopping by Home Depot with the quote so they can see what they are doing behind their back. more

Very helpful. Explained the process thoroughly. Excellent job! more

Elliot is a top notch technician. He always listens patiently to the issue and then goes about his work to resolve it. He provides feedback on his progress. He does not leave the premise until the issue is resolved and all of our questions have been answered. more

The best service ever. The support was awsome the work was produce in a timely fashion clean up was super. The finance was affordable it fit my budget. I'm very satisfied and very happy.Thank you Brothers you have a customer forever. more

This afternoon (11/2/17), I had two furnaces looked at to see if everything was okay. Chris S. from Brothers Heating & Cooling/ARS was assigned the job and I followed him around while he inspected the furnaces. Chris did not mind, I was there in the attic and beside him in the crawl space. I asked him a lot of questions and he took time to answer all of my questions and educated me about each system, air quality, filters, CO2 detectors and much more. Chris mentioned it was more important to build a customer relationship then selling. The bottom line is would I have my HVAC inspected by Brothers again? Absolutely, and I would ask for Chris S. more

Terry L. was my plumber for today he called to come earlier and was kind and courteous. I am a long time customer and have had good experience with everyone I come in contact with! Keep doing what you are doing Brothers! more

Our AC unit was struck by lightning and we called brothers. James came out and checked the unit. We were in the rain and he tried to get the unit running. Every time he fixed something the next board up the line was fried. He continued to try until we came to the conclusion that I need a new unit. He was very professional and polite. I would recommend Brothers and especially this tech to anyone needing AC service. By the way, after all that he just charged me a 89 dollar service fee. more

Brothers is a great company and I will use them in the future. Technician helped me over the phone and answered all my questions throughly. more

When the word service is used, this man's picture should be a part of the definition. He was patient, exceedingly thorough, and educational. He arrived early in the evening and did not leave until about 11 o'clock. Furthermore, he saw no reason to charge me for work that was done by another technician in a less than thorough fashion. He then checked back with me the next morning to make sure that all was running smoothly. I don't know if the company will honor requests for a specific technician, but the next time I need service I will be sure to request this gentleman. more

Ben Eason from Brothers came over and addressed the cooling issues at my home after carefully explaining the functions of my particular system and the options I had in remedying the issue at hand. He was informative and thorough in answering any questions I had. Great service from a great technician. Thank you. more

Selvin provided a very professional and honest approach to my water heater situation. He presented several options based on my requests for information. Overall a very good representative for Brothers plumbing organization.... more

Great customer service and great job! more

Vic provided me prompt, friendly and reliable service today. He got my air back on and discussed repair options. He was very honest and fair. Thank you! more

Josue was very professional and helpful. He answered questions offering his best advise. more

chris stone came to do work on my family's heating he was courteous from hello to goodbye a awesome tech took time to explain what he was doing and what the trouble was. great job thank you more

I was having a big issue with my unit. I requested Sakina Cordner to come to my home as she has been here before for my bi-yearly check up. She is like a pit bull and never lets up until she fixes the issue! She is very personable and friendly and explained everything as she went along. My unit is under warranty that I bought from them so there was no charge. She never lets it go until it is fixed and fixed right! I trust her so much that I have now requested that she be the only tech sent to my home for my check ups and any other issues I might have. She is very, very honest and always makes sure the customer comes first! more

We had to get a leak fixed and a toilet replaced on a Saturday. When I made the call, I was told the Brother's technician would be out in the afternoon, but I got a call from the technician shortly afterward saying that he could come out right away in the morning. Selvin came out and made some recommendations. He fixed the leak and put in a brand new toilet in 90 minutes. He also tested our water to make sure there was no problem with our community well water. He was polite, considerate and very professional. We don't use any other company for our heating, air and plumbing needs, and Selvin is a great example of all of the Brother's technicians that have helped us out in the past. I highly recommend them. Gary & Cathy B. more

During my recent fall/winter check-up, Sakina provided excellent service. She was processional, prompt, thorough, and friendly. I also appreciate her attention detail, and advising me of new options to lower my heating/cooling cost and how to improve the comfort-level within my home. more

Billy came out to my relatives home to repair their air unit. I just happened to be there at that time. He diagnosed the problems and then he explained everything to them in a very polite & professional way. He seems very in tune, and up to date on his knowledge. He took the time to explain a couple of things to my son who is 6 years old in ways he could understand because he is extremely curious about everything! :) He even offered the 4 of us gatorades! Really great experience with this technician. If and when I need services of my own I will be requesting mr Billy! Thank you! more

One evening we arrived home from vacation to find the temperature inside was 91. Elliot was sent the following afternoon, found the problem and ordered the replacement part. Knowing it would take 2 days for it to arrive, he met someone halfway coming from Rock Hill with 2 window units to help us out in the meantime. Two days later he installed the replacement part but did not stop there. In making sure the system was now fully operational, he discovered a freon leak and ordered that replacement part. When he came to install it, he discovered he was given the wrong part. He checked around and found someone in Charlotte who had the part, picked it up and came back and installed it. It was late in the day, but he stayed until the installation was complete and he was sure the system was running properly. He clearly went "above and beyond" and put a good face on Brothers. more